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Job Description:

The Complex Claims Attorney Supervisor provides front-line management supervision for our Complex Claims Operations Team. The incumbent work is to support the delivery of management direction to ensure timely and accurate execution of class action cases. The Complex Claims Attorney Supervisor also helps establish procedural guidelines, processing claims and performing quality assurance checks.   They are responsible for the timely and accurate execution of a case. They work closely with Claims Leadership and Client Services to drive appropriate requirements as well as execution. NOTE: This is a client facing role

Essential Job Responsibilities

Supervises a team of up to 75 employees and/or contingent staff, attorneys and non-attorneys. This may include, but is not limited to, setting expectations, training, workflow management, goal setting, performance management and hiring/firing staff. Attorney Leads and analysts are direct reports.

Works closely with Data Services, Client Services, and Claims Services teams to understand project requirements and advise on best practices for project setup

Investigates client and internal customer complaints, concerns, and non-conformance issues and relays them to the client as needed

Conducts risk analysis; identifies critical control points and preventative measures; monitors quality. Also evaluates adequacy of quality assurance standards.

Maintains working knowledge of technical concepts related to processing support software.

Supports on-site audits conducted by external providers / clients

Develops facility with claims and correspondence processing, as well as best practices for escalation support. Enhances department and organization reputation by taking ownership for quality and accuracy of output of the department.

Qualifications & Characteristics

Bachelor’s degree, JD, and license to practice in one or more jurisdictions required.

License in good standing with one or more State Bar organizations

3+ years in claims analysis work

2+ years in a lead or supervisory role

Supervisory level leadership skills and ability to communicate effectively to different audiences as needed

Settlement Agreement Review: reads and comprehends settlement agreements, notices, complaints, and other case documents to gain in-depth understanding of case requirements

Writing: writes and edits communications to concisely convey complex concepts; adopts tone appropriate for communicating with different stakeholders

Research: conduct research into wide variety of legal topics to better understand and contextualize matters related to claim administration

Review Documents: review and determine sufficiency of various legal documentation including PoAs, assignments, and estate documentation

Proficiency with Microsoft Office Suite

Communication: asks questions; confirms understanding with the audience; learns and adopts best practices for written word exchanges with claimants

Problem Solving: seeks resolution despite roadblocks; identifies alternative routes to the goal

Critical Thinking: switches perspectives when considering solutions, to identify gaps and optimize results

Navigates Ambiguity: works through the unknown strategically

Organization: tracks a variety of assignments by priority, and quickly switches between tasks

Troubleshooting: leverages systems and tools knowledge to locate and repair root causes for error

Data Interpretation: accurately assesses claim data to drive the highest level of claimant service

Proprietary Software: understands the underlying structure of databases and other common tools for business administration, and learns new tools rapidly

Vision: continuously conceives of and aspires toward long-term change, while effectively executing short-term goals

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.