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As the Complex Director of Sales and Marketing, you will be responsible for overseeing commercial strategies for the DoubleTree Suites by Hilton Austin Downtown Capitol and Embassy Suites by Hilton Austin Downtown South Congress. Your goal is to improve the performance of the asset by connecting strategy and business processes.

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Hilton’s Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth.

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What will I be doing?

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The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a \"predictive and prescriptive\" approach to drive performance. This includes but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals.

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In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills.

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Strategy:

\n\nProduce your hotel’s Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support\nConnect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serves\nDirect accountability for setting the strategy and delivery of your hotels revenues including group rooms, banquets, catering, business transient and leisure transient\nWork with Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share\nSupport hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective\nWork with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies\nWork with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets\nDevelop and execute departmental expense budget and forecasts\nDevelop and maintain detailed and real-time knowledge of all competitor and market activity\nResponsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program)\n\n

Leadership:

\n\nLead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies\nContribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis\nConsistently conform to Hilton brand standards and corporate identity and utilize all communication tools\nResponsible for recruiting and retention of all sales and marketing roles\nLead, engage, and develop team members, including ongoing performance development and Career Development Plans\nConduct performance review for all direct reports and provide feedback for dotted line reports, including but not limited to:\n\nGroup Sales\nBusiness Transient Sales\nLeisure Sales\nMarketing\n\n\nFacilitate and lead in a culture that is aligned with Hilton’s DEI and ESG enterprise goals\n\n

Ownership, Customer, and Stakeholder Relations:

\n\nOwn performance and commercial activity reporting for each of your hotels (i.e., performance status communication and response plans)\nIn concert with AVPs, Regional Commercial Director and General Manager(s), present commercial strategies to key business partners and ownership groups. Ensure transparency, relevance, and timeliness in articulating the commercial performance targets, and potential gaps or upside (strengths & weaknesses)\nLiaise with Hilton Worldwide Sales, regional support and brand teams\nBuild strong relationships with CVB, community influencers and 3rd party travel partners\nHigh level of engagement with customers from all sales segments\nSupport of team’s high-impact site visits and pre-convention meetings\nSupport of sales managers sales travel into feeder markets\n\n\n\n\n\n\n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

\n\nMedical Insurance Coverage – for you and your family  \nMental health resources including Employee Assistance Program\nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel program: 100 nights of discounted travel\nParental leave to support new parents\n401K plan and company match to help save for your retirement\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount \nDebt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*\nCareer growth and development \nRecognition and rewards program\n\n