Complex Human Resources Generalist Requisition ID 2024-60079 Category Human Resources Job Location US-AZ-Phoenix Property Holiday Inn & Suites Phoenix Airport North Compensation Type Hourly Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

 

Holiday Inn & Suites Phoenix Airport North

 

Overview

Support the overall operation of both the Executive Office & Human Resource Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, which includes new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices. This role will support the Hilton Phoenix Airport, Holiday Inn & Suites Phoenix Airport North, and Crowne Plaza Phoenix Airport.

Responsibilities Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.Refer potential new-hires to department managers when appropriate for interviews.Assist with department outgoing correspondence and memorandums as needed.Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner.Assist with all benefit administration including group health insurance, vacation, sick, person, leave of absence, jury duty pay, retirement plan.  Ensure all policies and procedures are followed and all completed forms to be accurate with timely submission. Assist with coordination of all other new hire pre-employment steps, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures.Respond to all interviewed applicants via telephone or letter within required time frame.Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis and in a timely, accurate manner. Assist with New Hire Orientation:  Help administer overview of benefits to new associates.Explain elements of various benefits to associates as required and assist with enrollment and claims processing.Present overview of Highgate Handbook with complete knowledge of all policies and proceduresNotify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner. Assist the HR department in maintaining accurate employee records. Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for hotel.  Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary.Assist in the production of Employee newsletter. Maintain associate's files and ensure that filing is completed at the end of each week.Assist with Associate Employee Relations Events.Ensure compliance of the Immigration Reform and Control Act for all employees. Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders needed to replenish such supplies.Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials.Distribute paychecks as needed and ensure completed signature pages are collected complete from each department.Assist with other special hotel projects as needed.Provide GM with administrative support through scheduling of key appointments, coordinating in-house meetings & agendas, while assisting with all associate events.Assist the GM & hotel with Social Media management, including but not limited to: timely responses to twitter, on-line reviews, Facebook, Flicker, Yelp, Google+ and any other on-line channel open to the hotel’s guests and clientsTake the lead on web presence management, with Hyatt Brand Analytics and Micros Interactive our on-line website management vendor, insuring timely follow-up on website updates; these include updates, menus, promos and special calendar eventsAssist with daily Medalia tracking and reporting out daily results. Ensure timely follow-up from department heads on guest issuesAssist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow-up and communication on all facets of each from scheduling to reporting and executionSupport upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIP’sAssist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request.Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-upIn absence of the GM, coordinate and follow-up on all corporate office requests and assist finance as needed on reporting requirements and deadlinesAssist other departments on an as need basis when guest influx dictates.Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIP’sAssist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request.Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-upIn absence of the GM, coordinate and follow-up on all corporate office requests and assist finance as needed on reporting requirements and deadlinesAssist other departments on an as need basis when guest influx dictates. Qualifications Associates or Bachelor’s Degree in Human Resources or equivalent of at least 1- 3 years work experience.At least one year Hotel or Human Resource related work experience.Long hours sometimes required.Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus. Must be hospitality oriented, and possess the ability to work under pressure. Ability to work effectively under time constraints and deadlines.Leadership skills to motivate and develop staff and to ensure accomplishment of goals.Able to set priorities, plan, organize, and delegate.Should possess the ability to complete multiple tasks simultaneously.

 

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.