Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Responsible for human resources administration duties, planning, preparing, and coordinating learning and development for all team members.  The Learning and Development Manager will ensure all team members are trained to provide excellent and consistent service and product as well as maintaining adherence to all Loews Hotels Star Service Standards.  Work closely with Area Human Resources Director and the Training Committee to ensure continuous focus on achieving the hotels annual learning and development goals.  Partner with Operations Managers to train all new hires.

Essential Functions and Responsibilities

Administration of Human Resources Coordinator office dutiesCreate monthly training recaps for departments to track outstanding training. Work with Area Director of Human Resources and Training Committee to meet learning & development goals and update monthly with recap scores and department/hotel progression for completion.Partner with department leaders in addressing myVoice Survey results for training & secret shop scores.  Partner with departments with creating action plans for increasing/sustaining overall training scores including departmental as well as individual training plans for team members.Point of contact for scheduling/meeting/tracking Loews Star Trainers, KSSS Testing, New Hire Training checklists, F&B certifications for city/state & Loews Training Tracker monthly submissionsWork with Departments to create uniform training plans for their department for new hire team members and development plans for team members for progression within department/fieldMust have the confidence and skill to facilitate class for all levels of team members

Supportive Functions and Responsibilities

Attend monthly department meetingsPulse Survey departments regarding training and look for opportunities to implement any new educationCoordinate outside training classes/programs that teams/leaders want to attend/bring into the hotelSchedule internal training classes and create monthly training calendar for communication\ & distribution to teamConduct Star Trainer Meetings

Qualifications

Required:

Excellent communication and presentation skillsExcellent organizational skillsThorough knowledge of hotel operationsWorking knowledge of Microsoft Office, Outlook, PowerPoint and Publisher

Education: Bachelor Degree in Learning and Development, Human Resources or related field preferred

Experience: 2 plus years of experience within Training, Human Resources or Organizational Development within a hotel or resort