Title: Compliance Analyst I

Position Summary:

The Compliance Analyst (CA) provides strategic consultative support and guidance through the Compliance Center of Excellence to internal service business partners as it relates to complex regulatory compliance. The CA acts as the Compliance subject matter expert and positioning HRO for continued growth and success by continually educating associates, and improving process deliverables.

The CA provides ongoing management, training, and guidance in response to a wide variety of compliance related questions, projects and issues presented by internal partners, clients and the worksite employee. The CA works closely with various internal business partners and functional areas particularly with Legal, HRBP's, Sales, Benefits, Implementation, Payroll, and Development. In addition, develops client facing communication related to regulatory can compliance related matters, develops and delivers internal associate communications and training, and collaborates with client's dedicated HR Business Partner and Key Account Executives to recommend strategic compliance activities to achieve clients organizational goals.

Higher levels of this job family, will typically deal with the more complex regulatory issues, changes and projects, and provides "mentorship" and training to less senior levels. Higher levels may also lead project and stretch initiatives, assist Manager in assigning priorities, participate in new hire interviewing, direct team mates, expediting work flow, generate and monitor operational reports, etc. This job family allows for specialization in the type of consultative support provided.

Essential duties & Responsibilities:

Administration: 

Reviews legislative and compliance changes as it relates to the rapidly changing regulatory environment. Develops and conducts presentations as it relates to regulatory compliance for clients, HR markets, CRE teams, and functional areas. Develop both internal and client facing communications related to regulatory and compliance related matters. (i.e. marketing communications, internal and external newsletter, system learn more documents, informational videos, etc..) Develops, reviews, maintains, and modifies standard operating and client operating processes and procedures. Identifies opportunities to improve efficiencies and streamline internal processes. Provides tier 2 client and internal business partner service support. Escalates programmatic issues to IT/development team or appropriate team member as appropriate. 

Service and Product Support

Collaborates with Service Organizations and Functional Areas to recommend strategic compliance activities. Solve client problems by ensuring a consistent and superior client experience, taking a broad perspective to identify solutions. Research and resolve complex questions and issues while ensuring a consistent closed loop resolution process is leveraged while engaging with client. Manages client compliance engagements from conception to resolution in partnership with client's dedicated HR Business Partner, Key Account Executive, CRE, and service team. Manages the completion of tasks and provides timely and accurate input on project status. Utilizes extensive HR, Compliance, benefit/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. Continually upgrade knowledge and skill base relating to Compliance, including regulatory compliance, standard operating procedures, administrative practices and processes as applicable, to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement or other service application rollouts, and service training. Partners with various internal partners, and business units. May participates in system User Acceptance Testing and partners with IT/Development Team.

Experience/Skills:

2-3 years in professional services, implementation, client service, sales, human resources with proven proficiency in compliance. Experience successfully managing client relations, supporting, communicating or negotiating with clients/vendors in a business-to-business environment. Analytical and creative thinking abilities. Problem-solving and Collaboration: experience in identifying, solving and executing problem resolution. Able to make quick and informed decisions on compliance issues. Demonstrated ability to drive results through individual efforts and influencing others, without authority over them. Strong presentation skills with ability to facilitate meetings and develop training. Strategic Thinking - demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives through the use of ADP's compliance products and service. Strong data management skills, and communication skills (written and verbal), working knowledge of Microsoft Office Suite (outlook, excel, word, PowerPoint), excellent interpersonal and telephone skills, effective time management skills. 

Education:

Education: Associates Degree (or equivalent in education and experience) in Human Resources, Business Administration, Communications, Information Technology CHRS, SHRM, PHR or GBA/CEBS preferred. 

Strong knowledge of Leaves Administration and familiarity with TAM or TAMMY.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.