**Working Title: Compliance Coordinator** **Job Class: Office and Administrative Specialist, Intermediate** **Agency: Social Work Board** + **Job ID** : 84059 + **Location** : St. Paul + **Telework Eligible** : Yes/hybrid + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 02/12/2025 + **Closing Date** : 02/18/2025 + **Hiring Agency/Seniority Unit** : Social Work Board / Social Work Board-AFSCME + **Division/Unit** : Board of Social Work + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 206 - Clerical/AFSCME + **Work Area** : Board of Social Work + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Minnesota Board of Social Work ensures residents of Minnesota receive quality social work services by establishing and enforcing professional standards. The Board keeps Minnesotans safe by 1) licensing qualified social workers, 2) investigating and resolving complaints when services do not meet standards, and 3) providing outreach and education. The Compliance Coordinator will coordinate the Board’s complaint resolution and compliance processes and perform special projects and other duties as assigned. Responsibilities include but are not limited to: · Process incoming complaints and monitor compliance with disciplinary orders and corrective action agreements. · Coordinate and process non-compliance referrals from the Licensing Unit, including required license late fees, noncompliance with license renewal requirements, and noncompliance with continuing education audit processes for licensees, licensing supervisors and CE providers. · Coordinate Compliance Panel meetings, and upload needed documents to the BOSW secure meeting site. · Respond accurately and professionally to inquiries from Board members and staff, health professionals and organizations, applicants and licensees, employers, and the general public. · Other duties include creating and managing files, preparing and mailing correspondence, entering data in the Board’s database, posting notices on the Board web site, scanning and completing reports. This position is a hybrid work schedule that requires a minimum of 2 days in the office per week, in addition to any required meetings or trainings throughout the year. Initial trainings will be conducted in-person. **Minimum Qualifications** + Knowledge of communications sufficient to share information and communicate effectively with internal and external customers and write, prepare, and edit reports, correspondence, and other documents, using correct spelling, punctuation, grammar, and sentence construction. + Customer service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail and other written correspondence and effectively communicate and elicit information with tact and diplomacy. + Spreadsheet skills sufficient to effectively use spreadsheet software applications such as Microsoft Excel to create, enter, compile, store and retrieve data in a variety of reports. + Skills in word processing sufficient to effectively use word processing software applications such as Microsoft Word to construct and type letters, memos, reports, and minutes of meetings that are grammatically correct, in proper format and free of spelling errors. + Skills in data entry sufficient to enter data into specific data fields or into a database management system. + Ability to accurately handle confidential data. **Preferred Qualifications** + Good interpersonal and problem-solving skills in dealing with customers in a manner that is non-escalating, helpful and directed toward customer satisfaction. + Demonstrated attention to detail and accuracy sufficient to maintain files in orderly fashion according to policies and procedures and to follow compliance deadlines. + Experience providing administrative support including processing applications, forms, complaints, etc. + Ability to establish priorities and work independently. + Ability to organize information and materials into logical and comprehensive summaries and reports. + Ability to multi-task and work in a fast-paced environment. **Physical Requirements** + Ability to work in a seated or standing position for extended time periods. + Ability to regularly use phone and computer for extended time periods. + Ability to move/lift items of up to 25 pounds at times. **Additional Requirements** This position requires successful completion of pre-employment reference checks. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.