Position Summary

Are you interested in keeping professionals free of independence conflicts?  Are you passionate about providing outstanding customer service? Are you interested in gaining exposure to auditor independence rules promulgated by our regulators?  Then our ICN Compliance Help Desk (CHD) may be the right fit for you!

Recruiting for this role ends on January 31st, 2025.

Work you’ll do

As an associate analyst on the Compliance Helpdesk, you will be doing the following type of work:

Respond to support requests using automated phone and chat tools.Concisely and efficiently document the support requests in a manner that supports the substance of the discussion and support provided.Develop an understanding of Deloitte Independence policies.Guide callers through policy and mandatory requirements/procedures.

The successful candidate will possess:

Excellent verbal and written communication skills with an emphasis on time management, attention to detail and ability to work in a fast-paced environmentAbility to understand and communicate policy and procedures consistently, knowing when to seek guidanceAdaptable to change, and ability to handle confidential and sensitive information with appropriate discretionStrong interpersonal skills, including ability to comfortably and confidently communicate virtually Customer service attitude with dedication to quality and demonstrated attention to detailOccasional overtime may be required during peak periods

The team

Risk & Brand Protection (R&BP)

Our reputation starts with you—this belief is core to R&BP, which brings together six essential core areas that shape our culture—we collectively work with our businesses to inspire new standards of integrity, trust, and performance to make an impact that matters and to better serve our clients, our communities and our people. With our people’s help, we distinguish Deloitte as the clear leader in professional services, making Deloitte the first choice for clients and talent. Together, we protect, preserve, and enhance our reputation and distinguish Deloitte as the undisputed leader in professional services, strengthening our brand, and each other.

Independence & Conflicts Network

Independence is integrity, professional skepticism, intellectual honesty, and objectivity — freedom from conflicts of interest. The people of Deloitte must remain unbiased and free from conflicts of interest with our clients, in fact and appearance.

Qualifications
Required:

Bachelors’ degree Minimum 0-2 years of related experience, preferably customer support care within a banking environmentLimited immigration sponsorship may be available

Preferred:

Basic understanding of Independence requirements for professional auditing firmsKnowledge of basic financial instruments such as investments, loans and insurance productsExperience working in a large corporation or accounting firm

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $40,600-$83,500.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.