**Kelly Science has an immediate opening for a Compliance/Technical Manager for our growing client near Evanston, IL** **Full-time** **Direct Hire** **Salary: $80,000-$100,000 DOE.** **Role Overview** As the **Technical Manager,** you will play a vital role in maintaining and enhancing the quality standards of our dairy products. This position involves working with both internal teams and third-party suppliers to ensure adherence to quality, regulatory, and safety standards, with a focus on continuous improvement. You will also serve as the key point of contact for customer quality queries, audits, and complaints, and will be responsible for overseeing product development initiatives and regulatory compliance. **Key Responsibilities** + **Product Development** : + Support formulation and development of new products, manage item specifications, and lead competitive benchmarking. + Assist with shelf-life studies and product tastings to ensure quality and compliance. + **Regulatory Compliance** : + Act as the primary contact for FDA audits and maintain audit readiness for **FSVP/FSMA** . + Collaborate with the global audit team to ensure site and supplier compliance documentation is up-to-date. + Support certification and compliance efforts for product claims and programs. + **Customer Quality** : + Manage customer complaints, working with the global technical team to analyze and close cases. + Provide detailed reporting on complaints and trends to drive continuous improvement. + Facilitate customer queries, audits, and forms, ensuring high-quality standards. + **Product Quality & Risk** : + Investigate product quality issues, support root-cause analysis, and coordinate laboratory testing as needed. + Lead site audits in North America, ensuring third-party suppliers meet company's standards. **Qualifications & Skills** + **Education** : Bachelor’s degree required. + **Experience** : 4-6 years in a medium to large organization, preferably in CPG or dairy. + **Technical Expertise** : Strong background in **HACCP** , **BRC** , **FSVP** , **FSMA** , and supplier/customer audits. + Knowledge in **Microbiology** , **Food Safety** , and **Quality Management Systems** . + Familiarity with food manufacturing sites is essential. + **Skills** : Excellent decision-making, delegation, and problem-solving abilities. Sensory evaluation of dairy products is a plus. + **Certifications** : HACCP and BRC preferred. **FSVP certification** required within 6 months of hire. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly ® Science & Clinical? Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.