Serves as a Digital compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation as it relates to the Digital Delivery of customer functionality for USPB consumers, and in doing so design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM USPB Product and Function (e.g. Fairness) coverage teams, Legal and Independent Risk teams in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework.

Primary responsibilities include monitoring compliance risk behaviors and providing day-to-day Compliance advice relating to the supported function/business/product and guidance on function/business/product rules/laws and interpretation on internal policies and procedures as they relate to consumer functionality in accessing various Citi consumer products through USPB Technology (USPBT).  USPBT is a horizontal organization providing Technology solutions and delivery of digital functionality to USPB customers.  Specifically, in support of USPBT activities, this role will review and challenge new product alignment and the launch of digital features, services and functionality; support issue development, mapping and resolution; engage with routine Audits and ICRM oversight activities and participate in Third Party Management oversight and challenge activities    

Responsibilities:

Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRMProviding guidance on rules and regulations relating to function/business/product operational issues, as well as, provide transactional approvals and interpretation of internal compliance policiesAssisting with regulatory inquiries and/or examinations. This may include coordination with regulators and other partiesCollaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.Supporting the function/business/product in performing timely compliance reviews of new productsAssisting in the development and administration of Compliance training for the supported function/business/productResearching any new reform rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rulesAdditional duties as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

Knowledge of Compliance laws, rules, regulations, risks and typologies especially as they relate to customer protection, customer comprehension and accessibility for Digital assets in an online medium, particularly those related to customer consent and protections such as the E-Sign Act, Americans with Disabilities Act, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) and Regulation PMust be a self-starter, flexible, innovative and adaptiveStrong interpersonal skills with the ability to work collaboratively and with people at all levels of the organizationStrong written and verbal communication and interpersonal skillsAbility to both work collaboratively and independently; ability to navigate a complex organizationAdvanced analytical skillsAbility to both work independently and collaborate with team membersExcellent project management and organizational skills and capability to handle multiple projects at one timeProficient in MS Office applications (Excel, Word, PowerPoint)Demonstrated knowledge in area of focus, specifically consumer regulations that protect customers’ access, understanding, access and data usage as previously listedCertified Regulatory Compliance Manager (CRCM) a plus

Education:

Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of function/business/product supported and the related operations and financial requirements; Advanced degree preferred

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Job Family Group:

Compliance

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Job Family:

Product Compliance Risk Management

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Mar 28, 2025

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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