Description At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role, and make an impact! While in this role, you will lead a team to mitigate risk and assure that CFG businesses are following all applicable laws, regulations, and policies. You will be a lead in the strategy, design, implementation, and enhancement of internal control to mitigate risk daily. Through a team, you will create solutions on compliance issues and escalate to the Compliance Director where appropriate. Additionally, you will work with other compliance officers to determine business needs, strategize, and develop standards and procedures to assure businesses are complying. You will also review resources that relate to current and proposed laws, and regulations that impact the banks compliance requirements and implement any changes in a timely manner. Most importantly, as a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! The Compliance Team Manager will support all aspects of compliance activities reporting to the CCO. The activities in scope include, but are not limited to: + Regulatory Relations + Customer Complaint Management + Policy and Procedure Development and Advice + Regulatory Examination and Inquiry Support and Tracking + Regulatory Implementation + Quality Control Reviews + Compliance Vendor Management support + Privacy Program support + ID Theft Program support + Board, Committee, and Management Report Development + Enhanced Background Investigations support The Compliance Team Manager will also provide consultative support and advice to business line management regarding complex compliance and business concerns. The Compliance Team Manager will identify, assess, implement, and communicate regulatory issuances and when necessary, update policies and procedures for adequacy and accuracy. The Compliance Team Manager will support the preparation for and the ongoing management of all regulatory compliance examinations for FINRA, the SEC and any State Regulatory Agency for broker dealer, investment advisor, and/or insurance products and firm activities. The candidate will also support regulatory inquiries from State and Federal regulators. Timeliness and coordination of competing priorities is critical. Additionally, the Compliance Team Manager must maintain strong working knowledge of products and regulations and remain current with all applicable industry rules and regulations. Research and Analysis + Works with Central Compliance team to understand upstream risks as well as new and changing regulatory information, assess the impact to the Bank based on knowledge of products, services, and processes, communicate requirements to the Business Units, and help drive prioritization of the changes. + Drives completion of regulatory changes within the Business Units, accountable to division leaders and Compliance for complying with compliance dates and escalates when compliance deadlines are at risk. + Research and analyze compliance trends and industry benchmarking to prepare for and monitor upstream risks and issues. Qualifications + Thorough understanding of the rules, regulations, and legal requirements of the SEC, FINRA and general state securities and insurance regulatory requirements + Proficiency and or direct experience with regulatory examination principles and practices for the securities industry + Knowledge of operational matters within a Retail Broker Dealer and Registered Investment Advisor + Able to support, present to and appropriately interact with all levels of Senior and Executive Management + Strong communication, collaboration, and technical compliance skills. Should be able to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization. + Experience reading and interpreting regulations, laws, and statutes. Strong research skills preferred. + Problem solving skills as well as flexibility and adaptability are of key importance. + Prior experience working with regulatory agencies, including FINRA, SEC or State agencies, or large financial institution preferred. + FINRA Series 7 and 24. SKILLS: Strategic Thinking Business Data Analysis Influencing Others Industry Insights Compliance & Control Empowering Others Agility Regulatory Environment Crisis Control Curiosity Policy Implementation Customer-Centricity Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F 8-5 Pay Transparency The salary range for this position is $120,000-$155,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/31/2024