Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the NAF Resource Management at Offutt AFB. Responsibilities Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met. Uses established computer techniques to identify and promptly resolve network-related problems within the organization. Troubleshoots hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems. Identifies and determines corrective action to be taken in case of individual job failures not covered by standard procedures. Resolves partial system failures (software or hardware-related) by providing for revised applications of system operating capabilities, which involves working through or around the problems with reduced capacity and readjusting the system when full operating configuration is resolved. Participates with applications programmers and operations personnel to identify problems with applications, operating systems, or hardware that are difficult to pinpoint. Suggests methods for sequencing and software/hardware operating configuration to accept new requirements and resolve processing malfunctions. Adapts or develops new work procedures and instructions for application by self and others. Develops and maintains Worldwide Web pages. Administers the process to consider user requests for additional computer hardware and software. Analyzes processes and/or problems relative to the design and selection of automated systems. Determines if the facility environment can provide for system requirements, and infrastructure is in place to support the system. Coordinates with other base agencies and contractors to ensure compliance standards are met. Maintains an extensive organizational inventory of computer hardware and software. Assists in the installation and testing of system releases and computer upgrades. Assists in making recommendations for system improvements. Maintains established applications programs and modifies program contents to provide for new data and output when such changes do not modify the original programming logic and techniques. Explains system capabilities, limitations, and output variations to users. Plans and implements security plans, procedures, and training to comply with Wing, Air Force, and Department of Defense standards. Accomplishes risk analyses, accreditation, and certification packages. Provides customer training and assistance for new computer systems. Provides technical assistance to current and potential users of systems to minimize computer disruptions. May work uncommon tour of duty to include days, nights, weekends, holidays, and down days. Serves as the Payment Card Industry (PCI) Point of Contact. Performs other related duties as assigned. This is a position of trust. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12701542 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/03/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have a working knowledge of most recent industry Windows/Microsoft operating programs. Must understand the differences of each system. Must have experience in training users to use operating systems. Possess sufficient knowledge of electrical requirements and communications cabling to conduct surveys and propose necessary upgrades required to install new and/replacement systems. Must have knowledge of current 'off-the-shelf' hardware, software and operating systems to be able to make well informed recommendations for the purchase of new equipment and to actively participate in the source selection process. Position is a drugtested position. Incumbent may be subject to random testing for drug use. Must be physically able to lift up to 50 lbs. Must be able to work in enclosed spaces. Conditions of Employment: This position includes information assurance (IA) work as a paramount duty requirement. The incumbent of this position must achieve the appropriate IA certification within 12 months of assignment of these duties. IA certification type to be determined by supervisor. Must successfully complete a pre-employment physical within 60 days of onboarding. Must satisfactory completion a favorable T-3 (Secret Clearance) background investigation is a required. Must possess a valid motor vehicle operator's license. You will be evaluated on the basis of your level of competency in the following areas: Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.