GENERAL SUMMARY: As a Computer Operator this position will be responsible for monitoring the activities of a large-scale data center. His or her responsibilities will range from performing first response to system failures/problems to investigating and resolving operational issues across a variety of computing environments including online and batch applications. This position may include off shift hours, weekends, and holidays. PRINCIPLE DUTIES AND RESPONSIBILITIES: + Take predetermined corrective action to restore service for HFHS clients. + Restart jobs, restore files, recreate reports, and resolve system issues. + Process third party remittance files via Web or Intranet connections + Monitor work schedules to help ensure timely completion of batch jobs. + Process visitors to the Data Center to safeguard the integrity of data/equipment. + Review and install modifications to the environment following established Change Management standards and practices. + Configure Microsoft Print Server queues for HFHS clients. + Configure LRS® Output Management for Epic EMR software. + Triage all printing issues and take corrective action or refer as needed. + Review Internet bandwidth usage for compliance to HFHS policies and standards + Create formal recommendations for process improvements. + Writes, maintains, and publishes operational documentation. EDUCATION/EXPERIENCE REQUIRED: + High School Diploma or G.E.D. equivalent required. + Ability to work nights, weekends, and holidays when required. + Associates Degree (IT related field) preferred. + Three plus (3+) years of IT experience preferred. + Microsoft Print Server experience preferred. + LRS Enterprise Output Server experience preferred. + ITIL certifications preferred. + LRS/Microsoft Print Server Software preferred. + WCC (AutoSys) Software preferred. + IBM JCL, Utilities and supporting third party software preferred. + UNIX and Windows commands and Utilities preferred. Additional Information + Organization: Corporate Services + Department: Infras Operations + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.