Overview: We are seeking a motivated Desktop Support Technician with 1-2 years of experience to join our dynamic IT team. The ideal candidate will provide technical assistance to our employees and ensure efficient and effective resolution of desktop and software issues. This role is crucial in maintaining our IT infrastructure and supporting our workforce in achieving their goals.
Responsibilities:
Provide first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues. Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers and scanners. Respond to service requests promptly and resolve issues in a timely manner, escalating when necessary. Perform hardware and software upgrades as needed. Maintain and update hardware and software inventory. Assist in the setup and configuration of new user accounts and equipment. Collaborate with IT team members to implement and maintain systems and processes. Document all support activities and solutions in the ticketing system. Ensure security and confidentiality of data by adhering to company policies and best practices. Stay current with system information, changes, and updates.Requirements:
1-2 years of experience in desktop support or a related field. Solid understanding of desktop operating systems (Windows, macOS) and common software applications. Experience with Active Directory, Office 365, and other productivity tools. Basic knowledge of networking principles (TCP/IP, DNS, DHCP). Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and as part of a team in a fast-paced environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.Education:
Associate degree in Information Technology, Computer Science, or a related field; or equivalent work experience.U-Haul Offers:
Full Medical coveragePrescription plansDental & Vision PlansNew indoor fitness gymGym Reimbursement ProgramRegistered Dietitian Program Weight Watchers Onsite medical clinic for you and your familyCareer stabilityOpportunities for advancementValuable on-the-job trainingTuition reimbursement programFree online courses for personal and professional development at U-Haul University®Business and travel insuranceYou Matter Employee Assistance ProgramPaid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP)401(k) Savings PlanLife insuranceCritical Illness/Group Accident24-hour physician available for kidsSubsidized gym/ membershipMetLaw Legal programMetLife auto and home insuranceMindset App ProgramDiscounts on cell phone plans, hotels, and moreLifeLock identity TheftSavvy consumer wellness programs- from health care tips to financial wellnessDave Ramsey’s SmartDollar ProgramU-Haul federal credit unionWellness ProgramU-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.