Job Description

Applies industry knowledge, technical expertise, and understanding of client’s strategic direction and business goals to identify, develop, and deliver technical/scientific solutions.

May translate customer challenges into Agilent business opportunities and technical consulting services and solutions, including the design, scope, and development of the technical or scientific components, which improve overall performance of client’s organization.

Integration may include 3rd party products, enhancements to Agilent solutions, or defining new Agilent product, application, or service offerings to meet client requirements, including operational optimization of the customized solution.

May be responsible for the onboarding, adoption, and initial/ongoing training of customers; helping optimize the utilization of existing and available products, demonstrating features beyond core functionality and ensuring adoption of best practices.

May be responsible for forming positive relationship(s) with assigned customer(s) to meet customer goals, promote satisfaction and understanding of product capabilities, and to ultimately gain customer retention, and loyalty.

May have some financial responsibilities including costing, proposal generation, and invoicing.

Works in participation with division and/or customers to help them conceptualize means to apply technology as a strategic asset.

May Work Internally With Other Functions To Manage Escalation.

Works in a consultative mode with management in customer organizations as a dedicated point of contact for customers.

Is accountable for the technical and/or scientific validity and interoperability of solutions and, typically, revenue growth of consulting services in assigned accounts/markets.

May be responsible for multiple accounts.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Qualifications

In-depth experience of operating at an expert level in CSV as writing CSV documents and SOPPossess significant CSV expertise and experience of operating in a GMP environment.Expert knowledge of chromatography data system and IT systems validation in a regulated industry like pharmaceuticals company.Experience with GMP guidelines, GAMP, Annex 11 and knowledge on 21 CFR part 11.Strong customer experience focus with team members and partners.Demonstrate strong managing project timeline and deliverablesVerbal and presentation communication skills

Bachelor's or Master's Degree or equivalent.

Post-graduate, certification and/or license may be required.

Typically, at least 4+ years relevant experience for entry into this level.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support