SUMMARY

Responsible for ensuring the stable operation of all Katmai computer systems. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all computer hardware, software, networking equipment, communication links, and cloud services.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Perform systems design and planning. Analyze and resolve end user hardware and software problems and provide end user training where required. Develop, implement, and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Conduct research on IT products, services, protocols, and standards in support of system procurement and development efforts. Interact and negotiate with vendors, service providers, and contractors to secure IT products and services. Manage critical IT systems including e-mail, file, print, and backup systems. Manage all network hardware and equipment, including firewalls, routers, switches, and wireless access points. Responsible for the timely application of all system updates and patches. Oversee all IT asset management, including maintenance of inventory and related documentation and technical specifications information. Administer and maintain end user accounts, permissions, and access rights. Administer all hosted systems and services (IAAS, PAAS, SAAS). Perform system backups and recovery. Monitor and test network performance and provides network performance statistics and reports. Recommend, schedule, and perform IT system improvements, upgrades, and repairs. Provide guidance and support to junior members of the IT team. Ensure the security of all IT systems and maintain compliance with all applicable regulations. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.