Concept Manager - Shake Shack @ Newark Airport Job Details Job Location 4032 Shake Shack VVO - Newark, NJ Description Villa Restaurant Group- Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's, Melt Shop etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen)is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations. TheCo-Managerat theShake Shack Quick Service Restaurant in Newark Airport plays a vital role in ensuring the smooth and efficient operation of the restaurant. This position requires strong leadership, organizational skills, and a passion for delivering an exceptional guest experience. TheCo-Managerwill work alongside the Multi-Unit General Managerto lead and motivate the team, maintain high food quality and safety standards, and achieve business goals. Responsibilities: Team Leadership: + Collaborate with the General Manager to recruit, train, and develop a team of dedicated and enthusiastic employees. + Lead by example, fostering a positive work environment that encourages teamwork, accountability, and continuous improvement. + Provide coaching, mentorship, and feedback to team members to enhance their skills and performance. Operations Management: + Assist in overseeing day-to-day restaurant operations, including opening and closing procedures, staffing levels, and equipment maintenance. + Ensure compliance with all company policies, procedures, and relevant regulations, maintaining a safe and clean environment for guests and employees. + Monitor inventory levels and coordinate with appropriate departments to ensure adequate supplies are available. Guest Experience: + Uphold Shake Shack's commitment to exceptional guest service by ensuring all team members provide friendly, efficient, and personalized service. + Address guest inquiries, concerns, and feedback in a timely and professional manner, striving to exceed their expectations. Food Quality and Safety: + Maintain high standards of food quality, presentation, and taste by adhering to Shake Shack's recipes and cooking procedures. + Monitor food preparation and ensure compliance with food safety and sanitation guidelines. Financial Performance: + Collaborate with the General Manager to achieve sales targets and control costs, including labor and food expenses. + Assist in developing and implementing strategies to drive revenue growth and improve restaurant profitability. Reporting and Documentation: + Prepare and submit accurate and timely reports related to sales, labor, inventory, and other key performance indicators. + Maintain organized records, including employee files, training documentation, and operational records. Requirements: + Previous experience in restaurant management, preferably in a quick-service or airport setting. + Strong leadership skills with the ability to motivate and inspire a diverse team. + Excellent communication and interpersonal skills. + Knowledge of food safety and sanitation regulations. + Demonstrated problem-solving abilities and a proactive approach to challenges. + Availability to work flexible hours, including weekends and holidays. + Basic computer skills for reporting and communication purposes. + Knowledge of HotSchedules, Paycom and Oracle a plus. + Must be able to pass airport background. Most importantly, we are looking for someone who possesses the following: + a passion for hospitality + strong work ethic + a desire to learn and be challenged in the right ways + the ability to think independently and take initiative + the ability to communicate effectively If you possess these unique qualifications, we would love to meet with you. Villa Restaurant Group is an equal opportunity employer