This is an important position in an impact role team that not only impacts customers across the country but also the bottom line of the organization directly. The candidate will perform the (not limited to) the following tasks:
a. Resolve trouble tickets (tt) related to refund claim by customers.
b. Analyse/perform multiple checks using multiple tools to verify customer claim.
c. Handle escalation cases.
d. Meet daily TT resolution targets while maintaining tt quality parameters.
d. Create reports on loss data, RCA and related trends over time.
e. Connect with stakeholders from other teams to control issues impacting tt resolution output.