POSITION: Concessions Staff Supervisor DEPARTMENT: Food & Beverage REPORTS TO: Senior F&B Operations Manager FLSA STATUS: Part-Time Hourly, Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Concessions Staff Supervisor for ASM Global/Pinnacle Bank Arena. This position is essential in assisting with coordinating and scheduling concessions staff, NPO groups and all other staff needed. The Concessions Staff Supervisor will help ensure proper staffing levels for all events. This individual will help with interviews and train staff, assist with scheduling staff for events, organize and maintain uniform inventory and maintain staff permit records. Essential Duties and Responsibilities Include the following. Other duties may be assigned. + Assist department Coordinator as directed + Assist with managing check in /uniform room for part-time staff. Directs staff to working location based on schedules from department managers. Reports scheduling issues to department managers immediately. + Ensure that staff is in proper uniform. + Responsible for maintaining accurate inventory of all uniforms. + Follow all rules and regulations which apply to ASM Global at Pinnacle Bank Arena. + Recruit and maintain a database for all Non-Profit Groups. Prepare a list following each event of what locations Non-Profit Groups worked in and report to accounting. + Communicate scheduling issues to Senior F&B Operations Manager . + Demonstrate an ability to mitigate any scheduling conflicts, adjust schedules based on employee leave requests, call-offs, and availability. + Maintains Call off/Absence Spreadsheet. + Ensures the printing of all necessary “Check In” paperwork for each event. + Works with Food & Beverage Managers in recruiting, training, and staffing all concessions areas. + Works with Food & Beverage Managers to maintain staff training manual including SOPs. + Provide excellent customer service to all clients and vendors. + Act as an effective communicator, have flexibility with scheduling, a sense of urgency, ability to multi-task, and remain sharp with a professional demeanor. + Work with staff while practicing patience and empathy to keep staff engaged. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience + Must be at least 19 years of age. + High School Diploma or equivalent (i.e. GED). + Minimum of two years of previous customer service experience. + Strong Interpersonal skills; analytical & detail oriented. + Strong computer skills, i.e. Microsoft Office, able to type no less than 50 wpm. Skills and Abilities + Technologically savvy, with high proficiency in all Microsoft Office programs. + Flexibility, ability to work extended or irregular hours including nights, weekends, & Holidays. + Willing to accept change, new procedures, & constructive comments. + Self-starter who can work independently and, on several tasks,/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations. + Initiative in identifying and resolving problems timely & effectively. + Strong leadership skills are a must. Excellent client relationship management skills. + Must have professional demeanor attitude. + Must be professional with confidential information regarding any aspects of the company or staff. + Strong written, verbal and interpersonal skills. + Ability to function in a fast-paced, team-oriented environment. + Willingness to help and assist where needed throughout the entire F&B Department. + Must be able to work independently with little or no supervision. + Interest in self-development & desire to learn. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to stand & walk for long periods of time. • Sitting in a small office environment for extended period of time. • Data entry on the computer, using a keyboard with repetitive hand/finger motions. • Use hands to finger, handle, or feel and reach with hands and arms. • Walking, bending, lifting, reaching, and repetitive motions for an extended period of time. • May be exposed to variable temperatures, including extreme hot and cold, depending on season. • Work in indoor and outdoor environments. • May be required to work in confined and/or narrow spaces. • Small office environment. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants that need reasonable accommodation to complete the application process may contact (402) 904-5632. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.