POSITION:                   Concessions Worker

DEPARTMENT:           Food & Beverage

REPORTS TO:            Banquet Captain & Food & Beverage Supervisor

FLSA STATUS:            Non-Exempt – Part Time Hourly

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Concession Worker at the Shreveport Convention Center/Municipal Auditorium in Shreveport, Louisiana.   Under direction of the Director of Food & Beverage and the Food & Beverage Manager, the Part Time Concessions Worker’s primary responsibilities include the following functions in accordance with ASM policies.

Essential Duties and Responsibilities

Provide total guest satisfaction through skilled and capable service in accordance with Shreveport Convention Center/ Municipal Auditorium standards.Greets Guest and visitors.Uses suggestive selling techniquesInteracting with guest, providing fast and friendly service based on the service standard of no more than 60 secondsCollects money and serves concessions items.Interacting with customers, taking orders and serving snacks and drinks.Prepares food (such items as popcorn, hotdogs, nachos, pretzels, sandwiches, light entrees, desserts etc.…).Using sales system, accepting payment, and calculating change accurately.Responsible for cash balance and inventory balance at the conclusion of the eventProperly operates cooking, warming, and popcorn equipment.Stocks concessions and suppliesWatches for safety and or security issues (trip hazards, lighting, suspicious persons etc.) and reports to management.Inputs using sales system, accepting payment and calculating change accurately.Monitor inventory to keep operations flowing smoothly.Maintain a professional appearance at all times.Maintain a safe, clean, organized and stocked work area following sanitation standards.Maintain professional relationship with all coworkers.All duties are to be performed in standards and regulations as well as Company policies, practices and procedures.Follows direction of Captain and Management at all times.Other duties may be assigned.

Supervisory Responsibilities    

No Supervisor Responsibilities

Working Conditions

The working hours are scheduled based on the needs the facility. PART-TIME ON-CALL scheduling.There is no guarantee of hours on a weekly basis.Must have reliable transportation and be able to report to work as scheduled.Maintain a client service-oriented attitude.Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays and can work flexible schedulesNON-SLIP SHOES REQUIRED.

     

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be 18 years of age or olderExcellent customer service skillsMust be able to pass a background check to include a credit history report and meet corporate minimum requirementsMust be able to obtain a ABO Card and LATC PermitNON-SLIP SHOES REQUIRED.

Education and/or Experience        

At least one-year experience as a bartender, restaurants (with banquet facilities), convention centers or arenasExperience with upscale dining in a restaurant or similar type facility preferredHigh school diploma or GED preferred1-2 years' experience as a bartender in a high-volume restaurant, theatre, or banquet facility preferred

Skills and Abilities

Good oral communication skills and the ability to read write and communicate effectively in English.Ability to read signs and follow simple oral and written instructionsAbility to communicate with all guests Ability to move, carry, push, and pull heavy bulk food products and containers from remote or separate storage areas. Sometimes this must be done quickly in order to keep shelves stocked.Excellent hospitality and customer service skills, service standards, guest relations and etiquette.Mature judgment and professionalism in handling all mattersAble to understand directives and utilize basic mathematical skillsBe able to hear or lip read adequately.Strong verbal and interpersonal skills.Accurate cash handling and math skills.

Computer Skills  

Ability to operate a cash register & credit card machine

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Performing work through repetitive eye/hand coordinationFrequent bending and kneelingMust be able to stand for long periods of timeMust be able to lift 20 lbs

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

www.shreveportcenter.com

Tracey James

Human Resource Manager

Shreveport Convention Center

400 Caddo St

Shreveport La, 71101

Applicants that need reasonable accommodations to complete the application process may contact 318-841-4243

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor