Concierge: Jersey City, NJ Onsite Job ID 202425 Posted 28-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management, Workplace Strategy Location(s) Jersey City - New Jersey - United States of America Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: Job Summary The Concierge will be responsible for delivering a world-class customer service and hospitality experience to the client and guests for the designated building. This role welcomes guests, answers the phones, supports calendar management and meeting room bookings, management of catering, coordination of events, visitor management, parking passes, on/off boarding of staff, guest passes, expense reports, etc. As the first point of engagement with employees and visitors, the Concierge will set a welcoming tone, assist with transportation, area attractions, and other personal service needs. This role also supports with account governance and administration, financial administration, workflow and CMMS administration, supply chain and vendor coordination, as well as Helpdesk and customer service. Overall, this role is meant to provide exceptional business support with the ability to understand, anticipate, and deliver to the client’s expanding needs. What You’ll Do: Reception, Hospitality, Office Management •As the first point of contact for all those entering the facility, the Concierge is responsible for greeting employees and guests with a friendly and welcoming demeaner. •Answer and direct client calls for the business in a professional manner, in line with a highly professional office environment. •Support with the on/off boarding of staff. •Expense reports, global business travel requests, etc. •Lobby appearance management. •Visitor volume tracking & reporting. •Liaise closely with the site teams and head office, ensuring accurate processing of quotations and purchase orders. •Raise and assign work orders to relevant resources. •Monitor and track work order to completion through CBRE CMMS. •Office supply and food/beverage inventory & ordering. •Promote and maintain company culture throughout the team. •Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building. •Organize and manage on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering. •Ensure QHSE documentation is maintained and readily available using company systems. •Familiar with daily operations and the specific scope of the contract. •Reports to Facility Manager role and assists in supporting FM related duties. •Provide coverage for Executive Assistant roles on a temporary basis. •Other duties may be assigned Logistics •Coordinate and execute workplace services including ability to support mailroom services, office supply services, and onboarding. •Coordinate contractors and escort vendors and guests to appropriate locations throughout the office. •Coordination of events and catering requirements, visitor management (remote and in-person). •Issue visitor access and parking passes if needed in alignment with the building’s security protocols. •Arrangement of transportation & travel. •Coordinate with vendors who supply services or goods to the workplace. •Coordinate office visits to ensure building access or access for events. •Coordinate and manage IT related issues and escalate to appropriate party. Additional Responsibilities •Financial reporting, purchase order and invoice processing. •Arrange and confirm meeting, dining, and business activities on behalf of the requester. •Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner. •Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.** What You’ll Need •High School Diploma or GED required. Professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of 5 year Front Desk, Concierge, customer service or other hospitality experience is preferred. •Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. •Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision. •A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. •Ability to evaluate and communicate unusual and/or complex content in a concise and logical way •In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. •Ability to calculate financial figures such as percentages, discounts, and markups. Why CBRE? We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities. New Jersey Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Concierge position is $47,500 annually and the maximum salary for the Facilities Manager position is $65,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)