We are Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
As a Concierge Agent, you will be responsible for making confirmation calls and welcome calls to all future arrivals. Answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to make date changes and respond to questions concerning their upcoming vacation.
Welcome the guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled. Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions. Handle situations with dissatisfied guests and create resolutions. Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers. Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues. Assist management with special projects relating to customer service. Ensure the privacy and security of confidential information about guests. Confirm a specific percentage of all leads for the following month.Schedule details:
Our Concierge Department currently operates 7 days per week. Shifts range between 8:00am through 9:00pm EST. (Days of Operation and Shift Times could change in the future based on business needs) Paid training is provided for 2 weeks. Work from Home opportunities may be available after approximately three months and based on performance results.