The Concierge will help residents with daily or specialty needs, such as clerical services, organizing transportation services to and from the campus, as well as appointment scheduling and will be available to help residents with personal responsibilities that may be difficult to achieve such as postal services, purchases, personal shopping, or laundry services. The Concierge will assist residents by creating a welcoming and engaged community, with each resident involved and connected. The overall goal is to eliminate boredom and loneliness.
Role and ResponsibilitiesWellbeing checksMaking sure meal service is ready, be on hand to assist, greet the residents, solve any concernsSchedule transportation, for personal and plan group outings (make suggests, collect ideas from the residents, coordinate ticket purchase, transportation, etc.)Daily updates on campus activities, reminders as neededStart movies, games, exercise with the residents, plan and make happy hour fun.Sunday Brunch as well as other event RSVP’sTechnology assistanceBake cookies, brownies, or other snacks in the common areas, and or plan pitch ins. (Food events are popular)Family call and or responding to family concerns, questions.Cleaning by pulling trash, cleaning bathrooms as needed. Keep common areas clean, furniture in place etc.Take pictures, post on social media, promote the lifestyleCoordinate volunteers and or paid instructors as requested by residents. (Tia Chi, Yoga, massages, etc.)Introduce residents to one another, create a neighborhood feel.Plan and create activity schedule.Coordinate activities with other departments as necessary.Location:The Willows at Bowling GreenText One Of Our Recruiters:Andrea (419) 845-8439What We're Looking For:Qualifications and Education RequirementsHigh School graduate or its equivalencyExperience in Conflict ResolutionMust have knowledge of the nature of the care we provide to residentsMust have proven ability to maintain professional conduct and confidentiality in the care of residentsMust have a valid driver’s license and a Motor Vehicle Record that is free of any major traffic violations for the past three years, and be able to operate a mini van or large sedan vehicle.Preferred SkillsMust have excellent problem-solving skillsStrong organizational, problem-solving, and analytical skillsAbility to effectively communicate with people at all levels and from various backgroundsAbility to follow detailed procedures and directionProfessional ability to manage multiple conflicting prioritiesWork successfully and expeditiously in an environment with constant changeAbility to maintain a positive and cheerful attitudeAbility to work well under pressureStrong written and verbal communication skillsAbility to handle multiple tasks simultaneouslySolid computer skills with the ability to utilize Microsoft Office Suite including Outlook, Word, and ExcelStrong customer service and phone skillsLife At Trilogy:
Trilogy Health Services was founded in December 1997 and is an innovative, dynamic senior living company based out of Louisville, KY. We are a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. Trilogy has over 100 locations and continues to grow across IN, OH, MI and KY. We offer an outstanding opportunity for a motivated and focused individual to join our growing company and experience the Trilogy Difference. We care for you while you care for others. #C4U
The Trilogy Advantage
Competitive Salaries & Weekly PaySubstantial Paid Tuition to Purdue GlobalGenerous Health Insurance OptionsTuition Reimbursement, Scholarships and Student Loan RepaymentEmployee CelebrationsAnd much more!Equal Opportunity Employer
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