JOB PURPOSE

Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

SCHEDULES

With variations due to hospital site and department, this position may require census driven scheduling flexibility (additional/fewer shifts), holiday coverage, floating, being placed on call, weekend coverage, and shift rotations.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum: High School Diploma or Equivalent Certificate.

Preferred: 2 years of general college coursework.

TECHNICAL REQUIREMENTS

Minimum: Intermediate computer skills 70% or above with Excel, Word & 35 wpm.* (effective 1/1/2017).

Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills.

YEARS OF RELATED WORK EXPERIENCE

Minimum: 2 years of front of the house or guest service related experience

Preferred: Service experience at four diamond property or higher within less than 24 months of hire.