Concierge Req #: 0000170714
Category: Clerical / Administrative Support
Status: Per Diem
Shift: Day
Facility: Clara Maass Medical Center
Department: Concierge
Location: Clara Maass Medical Center, 1 CLARA MAASS DRIVE, BELLEVILLE, NJ 07109

Job Overview:

Under the direction of the Manager, the Concierge oversee the SDS waiting area and promptly resolve patient and visitor s request, issues, or complaints. The incumbent will act as an ambassador by providing special assistance and information to patients and visitors.

Qualifications:

Required:

High school diploma Candidate must possess strong Public relation/Communication skills.

Preferred:

college degree Healthcare care training/experience

Scheduling Requirements

Shift: DayPer Diem: (scheduled based on department needs)Must be able to work weekends/holidays

Essential Functions:

Acts as an ambassador of the Main Lobby and SDS/Endoscopy area by providing special assistance and information to patients and visitorsAssess each patient and visitor s age-specific needs and provide age-specific assistance, treatment, and careOversees the Main Lobby and SDS waiting area and promptly resolve patient and visitor s request, issues, or complaintsEscort and assist patients and visitors to their desired location or car, if neededOffers assistance with wheelchair, as neededPromptly answer telephone callsUse a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of operation, directions, etc. according to individual needsPromptly resolve minor issues and inform the patient advocates/representatives of any significant patient and visitor s complaintsRemain calm and alert, especially during emergency situations and heavy patient and visitor volumeUsing the telephone, verbally arrange and confirm individual needs both inside and outside the facilityPromptly respond to requests for doctors, transportation arrangements, etc.,Follow proper safety and infection control procedures and maintain a safe work environmentFrequently converse with patients and visitors as they wait in the LobbyGreet and direct patients and visitors immediately with a friendly and sincere welcomeMaintain a neat and organized environment in the LobbyNotify Environmental Services when excessive spills or litter require their attentionMaintain a neat, organized, and stocked work areaMaintain confidentiality of patient s condition and other personal information, and limits work/patient related discussions to private areas

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer