Under the direction of the Lead Concierge maintains a high service excellence presence at the assigned location by greeting arriving customers at vehicles or entry doors in a positive and professional manner. Proactively offer services and provide information and assistance as needed. Assists in facilitating patient/visitor flow between information desk, registration points or service area locations. Provides directions to desired locations or helps to determine desired location, using available computer information or other resources. Responds to general inquires or specific needs, such as securing wheelchairs or volunteer escort if needed. Assures entry areas are well kept and orderly. Performs responsibilities within established customer service and safety standards. + Displays outstanding customer service putting interaction with patient/visitor before any other function. + Displays outstanding verbal and telephone skills, communicates to patients/visitors in a clear concise professional manner. + Handles high volume and stressful situations and unusual requests in a calm professional manner while maintaining one on one assistance. + Basic knowledge of computers, responsible for maintaining all systems log ins. + Effectively use way finding tools, maps and ability to clearly articulate direction to patient/visitor. + Meets physical requirements of job responsibility on daily basis. + Dresses in professional attire as set by departmental guidelines. + Directs volunteers assigned to area in positive, respectful manner. + Follows departmental telephone etiquette guidelines and answers Concierge desk phone within three rings or less. **Required Work Experience:** 2 - 3 Years of experience in hospitality industry or related field with proven customer service **SCHEDULE:** • Per Diem **THE ADVANTAGES OF WORKING WITH BAYSTATE!** • Excellent Compensation High-quality, low-cost medical, dental and vision insurance • Generous PTO – up to 25 days in the first year, with scheduled earned increases • Continuing education support and reimbursement • First Time Home Buyers Financial Packages • Farm Share Memberships • 403b retirement company match & annual company contribution increase based on years of service • Free money coach advice from a certified professional • Wellbeing programs that include but are not limited to mental, physical, and financial health • Pet, home, auto and personal insurance • Life insurance • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! • Wellbeing programs that include but are not limited to mental, physical, and financial health **We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!** **OUR COMPENSATION PHILOSOPHY** We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. For more information, please visit us online at: baystatehealthjob.com or interact with us socially at facebook.com/BaystateCareers or on Twitter @BaystateCareers. **You Belong At Baystate** At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people. DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS. **Education:** GED or HiSET (Required) **Certifications:** **Equal Employment Opportunity Employer** Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.