Job Summary
The Concierge offers personalized recommendations and assistance in booking events, activities, tours, attractions, and other services that travelers seek in their destinations. You will be working closely with our guests with a focus on providing extraordinary customer service to them, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. The Concierge is responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experiences.
Essential Functions and Responsibilities include the following:
Provide each guest with a professional and courteous greeting and extraordinary customer serviceEstablish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e., asking questions)Ability to assess guests needs via the discovery process (i.e., asking questions)Meet or exceed established sales targets in a commissioned environmentDemonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experienceAbility to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolvedConfirmed ability to sell in person and occasionally, on the phoneUse sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make paymentOnce trained, the Concierge will close and book sales as well as collect payment at the time of saleProvide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
Additional Job Requirements
Regular scheduled attendanceIndicate the percentage of time spent traveling - 0%
Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians’ employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environmentExtraordinary guest service skillsExpert-level knowledge of the local area and attractionsKnowledge of travel and/or ticket industry and concierge experience preferredSkills
Adaptable and able to support change within the businessAbility to overcome objections and offer alternate solutionsTimeliness and a professional appearanceExcellent written and verbal communication skills (fluent English required, bilingual a plus)Strong listening skills to be able to identify customer needSelf-motivated with the ability to work independently in a sales driven environmentAbility to occasionally lift to 25 pounds and to stand for long periods of timeProven ability to juggle multiple duties and prioritizeComputer Skills
Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook Demonstrated ability to type 30-40 wpm
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Options Apply for this job onlineApplySubmit a referral to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQsSoftware Powered by iCIMS
www.icims.com