Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Title:

Client Care Representative – Level 1

Location:

Onsite / Corporate Office

Reports To:

Client Services Lead – Level 4

 

 

Description:

Providing best-in-class service to all clients, our Client Care Representatives – Level 1 act as the voice of Arhaus as they field real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our clients. This position is located onsite at our Corporate Office in Boston Heights, Ohio and offers varied shifts and schedules.

 

 

Essential Duties & Responsibilities:

 

CLIENT SERVICES

·       Engage with clients in a timely manner by providing critical service and product information, ensuring we exceed their expectations

o   Ticket overview includes but not limited to: General Inquiries, Email Suppression, Presale, Fulfillment, Tech / Account Issues

o   Triages clients through smooth transitions to appropriate team member / department

·       Responsible for scheduling delivery of orders for Stores and Web Sales

o   Securing payment on open orders before scheduling

o   Thorough understanding of delivery scheduling tool and knowledge of route codes

·       Supports one Territory as primary, cross-trained in other Territories

·       Communicates across Client Services team to identify and trouble shoot issues

·       Provides trends and potential issues to Head of Client Services

·       Other duties as assigned

COMPENSATION

·       Hourly rate: $20.00 per hour, paid bi-weekly

·       Bonus: If achieved, eligible for Client Services Bonus

SCHEDULING

·       Shifts available: 10:30am to 7:00pm rotating Saturdays 9:00pm to 5:30pm

·       Schedule will be set, with rotating weekends

·       Willing to work overtime as needed

 

 

 

Requirements:

·       High School diploma or equivalent required

·       6+months experience within a customer-service focused environment (such as a call center, retail, hospitality, or food/beverage) is preferred

·       Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite preferred)

·       Excellent communication, problem solving and follow up skills

·       Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency

·       Takes on difficult challenges and finds creative solutions

·       Demonstrated ability to work independently and within a team

 

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.