Under limited supervision, acts as first point of contact for all Greater Beauty guests. Receives and screens visitors and callers, answers guest inquires and directs phone calls. Schedules guest appointments, registers guests and participates in the processing of guest charges. Provides secretarial, guest and clerical support as needed.

Education:

High School or GED equivalency

Experience:

6 months of related customer service experience

Skills:

Skill in written and oral communicationPositive phone demeanor Service oriented mindset Knowledge of basic office equipment including printers, scanners, copiers, etcAbility to perform non-complex arithmetic calculations Ability to organize and maintain files and records.  Ability to manage multiple tasks and deadlines and has strong attention to detail

Physical Requirements:

Ability to sit, stand, walk and pay close attention to detail

Working Conditions:

Normal office environment with little exposure to noise, dust, and the like.

Conditions of Employment:

Ability to work in various practices, as needed.

Patient & Workplace Safety: 

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. 

Patient Population: 

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. 

Principal Duties and Responsibilities:

Greets and screens visitors and guests warmly, receives telephone calls and responds to general inquires in a timely and respectful manner.  Provides customer service support to guests by relaying information about the cosmetic cnter.Schedules and reminds guests of appointments . Possesses knowledge about all aspects of services, post treatment care recommendations and the facility to ensure guests are provided with accurate information and ensures inquiries are responded to in complete detail; has understanding of products being sold and manages salesCollects and reports patient testimonials and center surveys and compiles results for monthly reviewParticipates in marketing including screenings and eventsPerforms (pre) registration duties by obtaining pertinent guest information, maintaining and updating guest charts, and collecting payments. Prepares daily deposit form. Ensures completeness of provider charge sheets, verifies guest payment information.  Secures all necessary signatures.Performs related office duties and general errands, including photocopying materials. Maintains inventory of supplies and order new stock as needed.Compiles guest statistics and maintains guest tracking system.  Performs simple arithmetic calculations daily regarding guest charges submitted and guest payments collected.Ensure that guest spaces and lobby are clean and tidy at all times; escorts guests to room for services and assists providers as neededAssist in laser procedures by assisting provider with Zimmer blower

All Roles Must Demonstrate the GBMC Values:

Respect

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

Meets and/or exceeds customer expectationsActively pursues learning and self developmentPays attention to detail; follows through

Accountability

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

Pay Range

$15.92 - $22.07

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.