JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking a Concierge to join our Experience Management (XM) team. 

The main functions of the Concierge are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and as a guest services resource for the tenants and visitors to the property.

Front Desk Reception Courteously greet all tenants and visitors to the reception deskSigning in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enterContact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPsProvide excellent service to all guests arriving at the buildingAnswer and respond to tenant phone calls and e-mails for assistance throughout the dayProvide guidance and information as requested from tenants and visitors to the buildingPerform walkthroughs of the lobby, work floors and meeting rooms at the Buildings to ensure furniture, workstation equipment and meeting rooms (including meeting room technology) are in order and working, including walking of work floors daily to assist people at the Buildings and check on rooms and spacesAiding in booking seats or rooms on Outlook and/or online workspace reservation system (or other applicable workplace management system), including helping people at the Buildings find locations, reserve desks, find other people at the Buildings, see desk locations, and read and use floor plans.Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated managementDevelop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the propertyMaintain service alert awareness and report any security issues to the designated security and/or management partiesEnsure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)Avoid all building gossip and negative conversationsFoster a positive and professional work environment at all timesAny additional duties as assigned

Technology SupportProvide general support of workstations, including assisting with initial set-up, troubleshooting (for equipment that is not working), and reporting equipment that is missing.Providing initial startup help / troubleshooting with meeting room technology.The concierge team will understand the basics of connecting laptops/devices, starting a meeting, and using the technology in meeting rooms (including Microsoft Teams Rooms).

Job Qualifications, Education and Experience:

High school diploma or equivalentMinimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related fieldProfessional demeanor and appearancePositive and engaging personality in all work situationsOutstanding people skillsAbility to be flexible and adaptable Strong organizational skills and ability to multi-task Excellent oral and written communication skillsAbility to think quickly and efficiently when confronted with a client request Self-starter, motivated, takes initiative, and anticipates needs of others Computer literacy, specifically MS Office applications and InternetAbility to stand for extended periods of time, unless physician-recommended accommodation has been grantedYou’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team

Location:

On-site –Omaha, NE

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.