Description We are in search of a Concierge to join our team in Toms River, New Jersey. In this role, you will serve as a crucial point of contact for all visitors and clients, providing exceptional customer service, handling inquiries, and coordinating a range of services. This position is part of the Workplace Experience function, aimed at creating a welcoming and efficient environment for all who enter our premises. Responsibilities: • Serve as the first point of contact for all facility visitors, offering a friendly and welcoming demeanor • Handle various service requests, maintaining a record of their status and providing timely updates • Coordinate and confirm a variety of activities, ranging from dining reservations to business appointments, on behalf of requestors • Offer excellent customer service to all individuals in the facility, fostering a positive reputation for our location among guests and tenants • Develop and manage a database of local business recommendations, including preferred sources of transportation, dining, entertainment, etc. • Implement property-specific security and emergency procedures, notifying relevant parties to ensure the safety of all individuals in the building • Respond to inquiries and complaints from clients, co-workers, and supervisors in a detail oriented and customer service-focused manner • Identify and resolve complex issues, developing new techniques as needed to meet team objectives • Positively impact customer objectives through personal and team outcomes • Lead by example, modeling behaviors that align with our values and guiding the team through the application of basic practices and procedures. Requirements • Proficiency in Customer Service is essential • Mastery of Microsoft Excel needed for data management • Familiarity with standard Procedures is desired • Ability to use Microsoft Word effectively • Experience with Database management systems • Skilled in Scheduling and time management • Proficiency in Microsoft Outlook for communication • Knowledge of 'About Time' software is a plus • Understanding of Security protocols and procedures • Ability to Perform Ad Hoc Financial tasks • Familiarity with Property management • Knowledge of standard Practices within the industry • Proficiency in Microsoft Office Suites • Ability to handle Complaints professionally • Experience with Reservation systems is desired • Knowledge of Tenant rights and responsibilities • Experience with Transportation Services coordination • Proficiency in providing Concierge Services • Familiarity with Mindset Software is a plus • Experience in Service Request Management • Ability to Assist Guests effectively • Experience in conducting Phone Interviews • Ability to Provide Recommendations based on customer needs • Handling of Sensitive Information with discretion • Ability to Resolve Complex issues efficiently and effectively TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .