UPMC Mercy is hiring a Full-Time Concierge to support the Hospital and Pavilion Concierge departments!

This position will work variable shifts with rotating weekends and holidays as needed. 

The core goal of the Concierge team is to create and deliver a top-notch experience for patients, visitors, and colleagues. Preferred candidates will have previous experience in health care or customer service.

Purpose:
Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.

Responsibilities:

Checks on details to create pleasant environment for visitors and patients  Direct volunteers to meet needs of customers. Apply technical skills and knowledge in a focused, in depth specialty area. Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean. Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up on commitments, respecting the viewpoints of others and accepting and supporting change. Performs duties of concierge desk to meet needs of patients, family members, visitors and employees. Proactively greet each patient/customer as they enter the entrance, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern. Prioritize and expedites patients to appropriate areas for treatment. Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication. Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results. Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities. Promotes patient safety. Demonstrates and maintains the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development. Assess and interpret data and information relative to the customer’s age-specific needs as related to all ages of customers that present for treatment.