St. John’s is leading and inspiring a shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s home.    

If this description speaks to you, continue reading about the opportunity of Concierge at St. John's Meadows.

Position Summary: (Italic)

 The Concierges maintains a pleasant and warm personality in person and over the telephone, greeting visitors, residents, and family members courteously and giving out accurate information.  The Concierge interacts, listens and engages in conversation with residents, family of residents, and prospective resident & family members with a warm and welcoming demeanor.

Responsibilities include:

 Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.

Answers all incoming telephone calls in a courteous fashion and reroutes as appropriate, addresses questions from family, vendors, etc.   

Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.

Receives all persons who enter the campus in a courteous manner, informs, guides, directs, or otherwise assists residents, visitors, staff, or vendors tactfully and congenially to present the best possible image of the community.

Engages with families, visitors on places to stay (hotels), suggests local restaurants, provides directions if needed, is aware of internal events that may be of interest to them or residents

Maintains workstation and equipment in a safe and organized manner.

Process guestroom reservations on Groupwise Calendar and in the Guest room Log book. If guest suite is not available, informs them of discounted hotel rates for St. John’s visitors

Performs specific work duties or secretarial services as assigned by Administrative Assistant

Must be familiar with responsibilities of both reception areas, Hawthorne & Briarwood.

Evening & weekend Concierge will process information on in-house TV (Touchtown); Briarwood day Concierge will process on an as-needed basis

Maintains Communication log books, reference notebooks & policy and procedure notebooks.

Maintains in-house mail delivery, inter-office/campus mail, deliveries of newspapers, personal deliveries, UPS, flowers, packages, prescription drug deliveries, etc.

Process requests for brochures and mailing information packet requests to Marketing.

Provides Notary Public services for residents on an as-needed basis

Qualifications:

AAS Secretarial Science or equivalent; Notary Public a plus

Physical Requirements: 

Work is light - no physical demands

Exposure to Conditions:  

 None

Check out what we have to offer YOU at https://www.stjohnsliving.org/careers:

Health, dental, vision insurance (30 hours+)Employer sponsored life insurance & telemedicine (30 hours+)Weekly paychecksCompetitive payAbility to pay your bills before pay day through PayActiv:  https://www.payactiv.com/employees/Free parking24/7 fitness centerGenerous paid time off and holidaysOn-site child careEmployee Assistance PlanCell phone discountsRecognition activities and events

St. John’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.