St. John’s is leading and inspiring a shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s home.    

If this description speaks to you, continue reading about the opportunity of Concierge at St. John's Meadows - Hawthorne Enhanced Assisted Living. This is a full time position.

Position Summary: (Italic) 

The Concierge maintains a pleasant and warm personality in person and over the telephone, greeting visitors, residents and family members courteously and giving out accurate information. The Concierge interacts, listens and engages in conversations with residents, family of residents and prospective resident and family members with a warm and welcoming manor.  

Qualifications:

AAS Secretarial Science or Equivalent; Notary Public a plus

Core Organizational Competencies:

St. John’s Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues. Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others. Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends. Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities. Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments. Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care. Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner. Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor
Position Competencies:Must be computer literate with a good working knowledge of Microsoft Office.Working knowledge of answering and transferring phone calls.

 

Position Responsibilities:

Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.Answers all incoming telephone calls in a courteous fashion and reroutes as appropriate, addresses questions from family, vendors, etc.  Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.Receives all persons who enter the campus in a courteous manner, informs, guides, directs, or otherwise assists residents, visitors, staff, or vendors tactfully and congenially to present the best possible image of the community.Engages with families, visitors on places to stay (hotels), suggests local restaurants, provides directions if needed, is aware of internal events that may be of interest to them or residentsMaintains workstation and equipment in a safe and organized manner.Process guestroom reservations on Outlook Calendar and in the Guest room Log book. If guest suite is not available, informs them of discounted hotel rates for St. John’s visitorsPerforms specific work duties or secretarial services as assigned by Management TeamMust be familiar with responsibilities of both reception areas, Hawthorne & Briarwood.Process information on in-house TV , Briarwood day Concierge will process on an as-needed basisMaintains Communication log books, reference notebooks & policy and procedure notebooks.Maintains in-house mail delivery, inter-office/campus mail, deliveries of newspapers, personal deliveries, UPS, flowers, packages, prescription drug deliveries, etc.Process requests for brochures and mailing information packet requests 

Physical Requirements:

Sitting for long Periods of timeLifting, moving or sliding up to 20 lbs. 

Exposure to Conditions:  

None

 

Check out what we have to offer YOU at https://www.stjohnsliving.org/careers:

Health, dental, vision insurance (30 hours+)Employer sponsored life insurance & telemedicine (30 hours+)Weekly paychecksCompetitive payAbility to pay your bills before pay day through PayActiv:  https://www.payactiv.com/employees/Free parking24/7 fitness centerGenerous paid time off and holidaysOn-site child careEmployee Assistance PlanCell phone discountsRecognition activities and events

St. John’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.