The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
*This is a commission-eligible position.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
THE JOB:
As a Concierge at the iconic MGM Grand Las Vegas, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us!
STARTING RATE: $19.00 an hour
THE DAY-TO-DAY:
Efficiently handle guest requests via phone, face-to-face, text, email, or fax, promoting and upselling MGM Resorts amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions.
Swiftly resolve guest conflicts, anticipating and addressing potential challenges to ensure satisfaction.
Build and maintain professional relationships with vendors and guests, acting as a brand ambassador.
Multitask across up to 26 operating systems to fulfill guest requests promptly.
Continuously update knowledge of citywide offerings and network within the hospitality community.
Stay informed on departmental policies and procedures to facilitate venue bookings.
Assist with guest check-in/out procedures and ensure proper room setup.
Possess extensive knowledge of activities and services such as nightlife and spa services, with responsibilities spanning in-person and call center interactions for multiple MGM properties.
Preform other job-related duties as requested.
MINIMUM REQUIREMENTS:
Work varied shifts, to include weekends and holiday.
High school diploma, GED, or equivalent experience.
PREFERRED:
Previous experience in customer service roles.
Previous experience in sales and/or hospitality.
Proficiency in navigating Microsoft Office and POS software desirable.
Bilingual skills.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Are you ready to JOIN THE SHOW? Apply today!