Position: Customer Service Concierge Officer – Tech Campus
Location: Redmond, WA
Salary Range: $25.00/HR

JOB SUMMARY:
The Customer Service Concierge Officer provides security services for the Redmond, WA Tech campus to include foot patrols. Reports to routine service calls as required and takes appropriate action. Completes all reports and documentation required. Assess risks and threats and take appropriate action.

ESSENTIAL FUNCTIONS:
The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An Officer might or might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Officers are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, Officers are required to know and follow safe work practices. Officers are required to be aware of company policies and procedures related to job safety, including safety rules and regulations. Officers are also required to notify superiors of unsafe working conditions.
All functions or duties are to be carried out in an honest, ethical, and professional manner, and in compliance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, Officers are required to request clarification or explanations from supervisors or authorized company representatives.
1. Enforces access control policy at all client facilities for client employees, vendors, visitors, contractors and vehicles through the use of security devices, bollards, stanchions and barricades.
2. Utilizes excellent customer service, customer relations and communications skills in dealing with client employees, vendors, visitors, and contractors. Creates and maintains an atmosphere that is responsive, courteous and respectful; presents a professional image of the security department.
June 2022
3. Identifies clients, vendors, visitors, and contractors in accordance with access control policies. Identifies suspicious or prohibited individuals, materials, vehicles, or items, and ensures that property removal is conducted in accordance with client standards.
4. Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems. Collects complete information for detailed report and appropriate follow-up. Reads and comprehends reports and other printed materials.
5. Patrols assigned area on foot, checking for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspects buildings, grounds and perimeters using appropriate equipment and protective gear. Climbs multiple flights of stairs and walks for extensive periods over multiple types of terrain. Clearly communicates all security issues using two-way radio, telephone, and email.
6. Collects, moves, and/or witnesses’ destruction of confidential materials; identified actions for safeguarding and handling of client proprietary and classified information.
7. Stands guard at various posts for prolonged periods; sits and stands repeatedly at a stationary post.
8. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site.
9. Identifies security shortfalls via the organizational chain and offers suggestions for improving the security program.
10. Maintains documentation and follows standardized procedures.

MINIMUM QUALIFICATIONS AT ENTRY:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.

MINIMUM HIRING STANDARDS:
 Must be at least 18 years of age.
 Must have a reliable means of communication (i.e., cellphone).
 Must have a reliable means of transportation (public or private).
 Must have the legal right to work in the United States.
 Must have the ability to speak, read, and write English.
 Must have a High School Diploma or GED.
 Must successfully pass Company’s and Client’s pre-employment screening process.

EDUCATION/EXPERIENCE:
A high school diploma is required. Work experience in the security industry, public service (police, fire), or military is desired.
COMPETENCIES (as demonstrated through experience, training, and/or testing):
 Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
 Must successfully complete classroom and continuous on the job training as mandated by account and company management.
 Oral and written communications skills. Must be able to read, write, and understand English.
 Knowledge of security operations and procedures.
 Capable of learning a variety of security and safety devices and controls.
 Basic computer skills are required.
 Excellent customer service skills.
 Ability to track and maintain schedule assignments.
 Ability to maintain professional composure when dealing with unusual circumstances.
June 2022
 Ability to act effectively without immediate supervision in making judgments regarding site policy and procedures in the absence of supervision, and to follow up on actions taken.
 Ability to be a highly effective team member.
 Ability to write routine correspondence, including logs and reports.
 Ability to interact effectively at various social levels and across diverse cultures.
 Ability to take initiative and achieve results.
 Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
 Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
 May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
 Required ability to handle multiple tasks concurrently.
 Regular seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients.
 Frequent climbing of enclosed ladder and while on ladder lifting roof hatch of up to 40 pounds.
 Occasional running to respond to incidents and emergencies.
 Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
 Depending upon assignment, may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
 Frequent lifting and/or moving up to 20 pounds, occasional lifting and/or moving up to 50 pounds and additional lifting and/or moving ability as might be required for the assigned site.
 Occasional pulling of a chain to lift a shipping and receiving door; occasional pushing and pulling of a roller gate.
 Handling and being exposed to sensitive and confidential information.
 Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
 Close vision, distance vision, and ability to adjust focus.
 Responding on an on-call basis to emergencies and incidents at all hours.

What We Offer:

Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options Sick Days – 1 hour accrued every 40 hours worked Paid Time Off –1 hour accrued for every 40 hours worked Paid Family Leave – up to 12 weeks a year in accordance with State law Weekly Pay Employee Referral Program Virtual Medical Appointments With Telemedicine Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More! Free Uniforms & Paid Training Pet Daycare Discounts Employee Assistance Program & So Much More!

EOE/AAP M/F/D/V