Purpose:
Provide excellent customer relationships and white-glove service to industry partners by serving as a primary point of contact to navigate the clinical trial processes; whereby concierge may coordinate and facilitate introductions to researchers, study teams, and navigate the clinical trials approval and execution processes.

Responsibilities:

Develop a personalized project-specific plan to help address administrative and/or regulatory challenges throughout the protocol review/approval process Coordinate the execution of start-up activities, contract review, budget negotiations, and ethics/regulatory approvals Prepare protocol approval timeline to share with research team at study review day 1 Review documentation submission and notify research team of any outstanding action items Monitor the timing of the steps of the protocol approval process and outreach to research team and/or sponsor with outstanding actions and/or risks of timeline deviations Serve as point of contact for questions from research team to Sponsored Clinical Trial Research (SCTO) and vice versa Serve as point of contact for questions from sponsor to SCTO and vice versa Coordinate any (timing) risk mitigation meetings needed during the protocol approval process Serve as a personalized constituent to coordinate operational requirements of clinical trial approvals and allow the research teams to focus on clinical research activities Assist in identifying and connecting investigators, facilities, and recruitment channels Foster relationships with sponsors Make connections among services, resources, and personnel required to move research forward