About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today! Overview As a Concierge Supervisor, you will lead a team of concierge staff to provide exceptional service to hotel guests, assisting with various requests and ensuring their needs are met promptly. Your role involves overseeing daily operations, maintaining high service standards, and supervising the concierge team to create memorable guest experiences. A Concierge Supervisor is a vital part of a hotel's guest services team, ensuring that guests receive personalized attention and assistance throughout their stay. This role requires leadership, attention to detail, and the ability to manage a team while delivering exceptional customer service. Responsibilities: Oversee and manage the daily activities of the concierge team. Welcome guests with warmth and professionalism, assisting with check-in, luggage handling, and guest inquiries. Address and resolve guest concerns, requests, and special requirements promptly and courteously. Coordinate with other hotel departments to fulfil guest needs. Ensure the concierge desk is organized, clean, and well-maintained. Maintain a high level of knowledge about hotel services, local attractions, events, and dining options. Identify VIP and special guests, providing personalized attention and assistance. Arrange transportation for guests, including airport transfers, car rentals, and taxis. Provide information and arrange tours, excursions, and local activities as requested. Assist guests with restaurant reservations, spa appointments, and other available facilities of the hotel. Offer recommendations for dining, shopping, and cultural experiences based on guest preferences. Ensure the safety and security of guests, their belongings, and the concierge area. Be knowledgeable about and adhere to hotel security and emergency procedures. Qualifications Bacherlor's Degree in Hospitality Management highly preferred. Wil consider experience. Minimum of three years ecperience in a concierge role with prior supervisory skills highly preferred Exceptional Customer Service Skills Proficiency in using hotel management software and reservation systems. Knowledge of local attractions, events, and dining options. Problem-solving and decision-making abilities. Ability to work flexible hours, including nights, weekends, and holidays. Bilingual highly preferred