Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve. As part of the Abbey Resort family, you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’! You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations. Every Guest, Every Associate, Every Time! We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations. We’re always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned. If you are ready to come Be The Difference – apply now! Overview BASIC FUNCTION: The Concierge 2.0 will proactively contact guests ahead of their arrival to obtain crucial information to provide the highest level of Guest Service. Traditional Concierge functions such as making reservations, fulfilling special requests, and providing information about the resort will occur before the guests step foot at the resort. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE · High School graduate or equivalent Minimum 2 years of Hospitality Concierge experience (or equivalent) · Extensive knowledge of local businesses, area attractions, and community events Knowledge of reservations software including, but not limited to, Spa Soft, Open Table, and SMS Host Professional phone demeanor Personable, self-motivated, able to create instant, lasting connections Proficient in upselling Sales-minded individual comfortable driving revenue at The Abbey outlets Relationship-driven individual with a passion for customer service Qualifications ESSENTIAL FUNCTIONS: Contact guests prior to their arrival date, obtaining crucial information to provide the highest level of Guest Service Answer all guest questions and fulfill any special requests Supervise a small team of ranging concierge experience Be aware of all daily resort events, restaurant schedules, and daily functions Provide guests with local events Collaborate with Front Desk and Guest Services teams to coordinate guest transportation Be knowledgeable of external conditions that could affect guest experience (i.e. weather, construction, etc.) Coordinate guest activities and reservations both on and off site Maintain a well-organized, easily accessible collection of promotional and informative materials (i.e. brochures, menus, maps, and/or guides) Attend pre-con meetings and perform special group presentations upon request Communicate effectively with all outlets regarding guest reservations, needs, or requests Provide accurate directions to guests as they navigate the resort to their rooms or the outlets MARGINAL FUNCTIONS: Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Provide assistance during busy check ins, providing guest assistance when necessary ENVIRONMENT: Indoor lobby setting. Centrally located, high visibility with constant guest contact.