The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

THE JOB:

As a Concierge at The Cosmopolitan, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING PAY: $19 per hour

THE DAY-TO-DAY:

Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up- selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challengesAs a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guestsAbility to multitask in up to 26 operating systems simultaneously to fulfill guest requestsCommitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality communityAs facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and proceduresMay check in/out hotel guests

THE RIGHT CANDIDATE WILL HAVE:

High School Diploma, GED or equivalent.1+ Years of Prior Relevant Experience working in a similar luxury resort setting.1+ Years of Prior Relevant Experience in a Guest Service focused role.Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA.Bilingual.AAA / Mobile / Forbes guest service standards experience in a hotel/resort setting.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining room.Free parking on and off-shift.Health & Income Protection benefits (for eligible employees).Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today! 
 

Are you ready to JOIN THE SHOW? Apply today!