The Tiffany Client Experience Concierge will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Concierge will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brands heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life.

Provide highest level of client service

Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences. Share appropriate Tiffany and Co. history, product information and servicing offerings Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points Build and maintain relationships with top hospitality organizations, hotels, and restaurants in and around New York City to ensure priority access to clients. Develop and manage high net worth client experiences while visiting the Landmark Manages schedule of multiple private spaces within the Landmark Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points. Engages in different networking activities to ensure the chosen vendors and restaurants are meeting the brand standards

Partner with Functional Landmark teams

Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients needs Partner with Client Experience Manager/Director to set and maintain standards for hosting moments. Support Client Experience Department on an as-need basis Lead internal tours of the Landmark when needed Support all hospitality and selling events for VIC clientele

Skills and Competencies

Exceptional Communication skills: verbal and written Proven experience networking in and around New York City Event and catering management Expertise in coordinating car and travel arrangements Creation of detailed itineraries Ability to create memorable bespoke experiences Meticulous attention to detail Organizational and time management skills Entrepreneurial, flexible and independent Possess strong commitment to team environment and collaboration Strong sense of urgency

Required Experience

10+ years of luxury hospitality experience Multi-Lingual profiles preferred Strong existing relationships with luxury hotels and restaurants both domestically and globally Proven experience working with VIC Clients Demonstrates strong administrative skills. (Proficency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $30.60 - $41.40. The rate of pay offered will be dependent upon candidates relevant skills and experience.