The salary range for this position is $24.31 - $30.38 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Benefits

$10,000 Tuition Reimbursement per year ($5,700 part-time) $10,000 Student Loan Repayment ($5,000 part-time) $1,000 Professional Development per year ($500 part-time) $250 Wellbeing Fund per year($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Conference Center Coordinatorreflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Scheduling:

This position is regularly scheduled to work full-time, 40 hours weekly. The primary schedule for this position would be Monday through Friday from 11am-7:30p, with day and weekend support as needed.

Responsibilities:

Support the development of and understand the requirements for events, conferences, and meetings in the NMH Conference Center comprised of 20+ conference spacesCreate plans for events/conferences assigned to with attention to financial and time constraintsManage to event/conference plans ensuring all tasks are completed and finalized by the expected date including, but not limited to, room set-up, audio visual needs, labor, and contracted itemsSecure necessary vendors to support large conferencesSchedule dry runs and perform final checks and walk-throughs on the day of the eventAct as the on-site lead and contact for the event/conference representing NM and our department with the highest professional standardWork flexible hours including days, evenings, and weekends to support our large eventsAccurately enter all event information into our scheduling software system to ensure our team has the event information readily available and can respond to any/all customer requests, roughly 10,000 meetings/conference/events per yearMaintain a close working relationship with the Catering Department or external caterer to ensure critical time requirements (for prep, set-up and break-down of catered functions) are scheduled appropriatelyDaily performance is guided by the mindset of meeting hospital standard operation procedures, hospitality and customer service and is displayed through courtesy, caring and professionalism.Perform quality and cleanliness inspections to ensure NMH standards are upheld; arrange for correction of deficiencies through the appropriate processAbility to set-up and use audio visual equipment and act as a back-up audio visual technician as neededRespond in a timely manner to online/emailed space requestsMeet with prospective clients to plan meetings and tour through the facilitiesFollow-up before, during, and after event to ensure successful executionAbility to handle multiple tasks effectively and pleasantly and work under pressure to meet established deadlines and last-minute requestsSolicit feedback for improving the conference center process and discuss with Conference Center ManagerDevelop action plans to manage dissatisfactionRectify meeting room discrepancies expeditiously so as not to interrupt valuable meeting time of customerEnsure all meetings adjourn as scheduled, paying special attention to back-to-back meetingsAdvise and support our SEIU Housekeeping Specialists and Audio Visual TechniciansMaintain production and ensure placement of daily event/meeting room signsAdditional projects as assigned by department manager.

AA/EEO

Qualifications

Required

Associate degree2+ years in conference or event center role coordinating meetings/conferences/eventsExcellent communication skills, customer service, time management and computer proficiencyExperience in hospitality or healthcare

Preferred

Bachelor’s degree in Hospitality, Marketing, Business, or related disciplineKnowledge of conference and event planning

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.