Role Purpose:

As the Director of the NA CxO logistics team, you will be responsible for leading a team of highly skilled operations professionals to flawlessly deliver a portfolio of complex, fast growing conferences which meet our financial goals. To be successful in this role you must learn and understand our corporate strategy and translate it into an operations strategy which delivers exceptional conference experiences for our customers. Your role is to guide the team’s decision making, delivering for today whilst planning for the future.

Primary Responsibilities:

Lead the operations strategy for the CxO conference portfolio in partnership with our centers of excellence (COEs)

Lead communication and collaboration across operations delivery leaders

Participate in key milestone reviews to ensure the team recommendations align with corporate strategy and meets the needs of the customer

Support the conference teams to transition from the design and delivery of individual parts of an experience to intentionally crafting an end-to-end audience journey

Drive consistency in decision making and innovation across the portfolio

Recruit, retain and coach a team of agile, customer focused, operational experts

Inspire confidence and provide clear direction

Provide subject matter expertise and guidance

Ensure that the team is following established best practices to plan and deliver flawless end-to-end conference experiences which exceed our client’s expectations

Drive initiatives which enhance the portfolio, deliver results against priorities and improve planning and execution

Build team infrastructure to scale and operate efficiently

Deliver for today while preparing for the future

Lead strategy for conference growth solutions, direct and guide team to develop detailed plans for achieving growth and optimizing space

Build strong relationships with venues and vendors, ensure that they are meeting our expectations and equipped to scale as our business grows

Clearly understand and translate the needs of the audience

Champion change and drive creative solutions

Overall responsibility for NA CXO conference portfolio budgets including preparation, negotiation, accurate and timely monthly forecasts

Ensure team is accountable and responsible for the expenses they manage and understand the financial impact of the decisions they make

Lead the team through investment process ensuring recommendations align with the overall strategy for the conference

Lead portfolio forecast reviews and participate in monthly forecast calls

Understand risk and deviations to plan and make recommendations for corrective actions.  Partner with COE’s to mitigate risk

Collaborate with COE leaders to identify trends and regional impacts

Partner with financial planning team on overall budget health and managing risk

Build trusted partnerships with team members and leaders across the organization, leveraging in office time to connect with stakeholders, learn from your peers and keep a pulse on priorities across the teams.

Ability to travel up to 20% of the time, regionally and internationally

Expected results:

Team Leadership

Successful execution

Flawless project management

Trusted partnerships with key stakeholders across Gartner

Exceptional cross-functional collaboration

Exceptional operational efficiency

Key Contacts:

Conference logistics leadership

Conference operations centers of excellence

Gartner business unit partners

Third party vendors

Education:

Bachelors degree with focus on events and / or hospitality management preferred

Professional experience:

13 + yrs of Conference Management experience

Experience leading in-person and remote teams

Experience of large, complex events

Proven budget management abilities

Demonstrated ability to set operations strategy

Experience of working in a complex multi layered environment with multiple stakeholders

Key Competencies/Knowledge, Skills and Abilities:

Exceptional problem-solving capability: You have a proven track record of solving complex problems, thinking creatively and using data to tell a story

Drive / Self-sufficiency: You have a demonstrated ability to own a problem and drive from problem statement to solution in a self-sufficient capacity in a matrixed environment

Passion: You are intellectually curious and have the hunger to identify opportunities proactively and independently where you can drive the most impact for the business

Communication skills: You are an excellent and structured verbal and written communicator with effective presentation and platform skills 

Collaboration: Must demonstrate a high level of collaboration with proven ability to build partnerships across lines of business

Executive presence: You can effectively engage, lead and influence senior leaders (directors, VPs, and above) across the organization

Strong core values: You demonstrate integrity, collaboration, a no-limits mindset, objectivity and consistent results using global best practices

Adaptability: You operate with a sense of “urgency” with ability to adapt, implement and manage change in an ever-changing environment

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 105,120 USD - 163,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:90103

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