**Hotel:** Rogers Embassy Suites 3303 Pinnacle Hills Pkwy Rogers, AR 72758 Conference & Event Manager Full time **Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence** The Embassy Suites Northwest Arkansas is a beautiful hotel, spa, and convention center located in Rogers, AR. We are conveniently located by the Walmart AMP, Top Golf, and the Pinnacle Hills Promenade and a short 20-minute drive from the University of Arkansas, Fayetteville. The Embassy Suites NW Arkansas holds 400 two-room suites, an indoor pool, gym, a full-service spa, restaurant, and offers an evening reception for guests. When you join the Atrium Hospitality team at the Embassy Suites as a full-time associate, you will have the option to opt into a 401K plan with employer matching, health, vision, and dental insurance, paid-time-off, employer paid life insurance, pet insurance, employee contribution short- and long-term disability options, as well as accident and critical illness options. Work today, get paid today with DailyPay. Come grow with us! **Salary Range: $44,740-$49,711** **Make a Difference:** As the Conference and Event Manager, your primary role is to be the bridge between our clients and the hotel operations team. You'll ensure events are detailed and executed seamlessly by managing group and event sales bookings, optimize revenues, and uncover up-sell opportunities while positively impacting our guests, fellow associates, and local communities. **What You'll Be Doing:** The Conference and Event Manager (CEM) will be tasked with the following duties, responsibilities, and assignments: + **Client Liaison** : Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided. + **Banquet Coordination** : Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines. + **Upselling & Client Communication** : Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements. + **Event Feedback & Management** : Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback. + Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities. + **Room Management** : Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities. Alert clients about potential attrition charges for rooms and F&B if bookings or revenues are projected to fall short of the contract. + **Payment Management** : Supervise the entire client payment process, from initial deposits to the final bill. + **Booking & Documentation** : Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas. + **Client Engagement** : Coordinate on-site tours and virtual client meetings. Be on-hand during key event moments to engage with clients, ensure all details are executed correctly, and address immediate requirements. + **Sales Support** : Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, which include guiding site tours, promoting catering events, and managing BEO documentation. + **Revenue Verification** : Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events. + **Billing Oversight** : Review the full bill upon event completion, ensuring alignment with our group closing checklist. This ensures timely and accurate billing by our accounting team. + **Commission and Loyalty Management** : Process commission payments using the brand's commission system, award brand loyalty points to meeting planners, and address discrepancies or issues such as group no-shows. Collaborate with the client and front office for any corrective actions. Ensure VIP group reservations are correctly allocated. + **Meeting Participation** : Actively engage in the BEO, Group Resume, Pre-Con, Post Con and Group Scrub Meetings, always being prepared to discuss the specifics of any assigned group(s). + All other duties as required. **Bring Your Experience:** **Required Prior Experience:** Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience. **Preferred Prior Experience:** Prior experience with the Group, and/or Local Social Event market segments **Required Education:** High school diploma or equivalent **Preferred Education:** Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major **Preferred Licenses/ Certification:** Certified Meeting Professional (CMP) **Required Technology:** Proficient in Microsoft Office **Preferred Technology:** Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and/or CI/TY (Marriott), and Diagramming Tools like Social Tables, particularly in detailing. Banquet Event Orders (BEOs) **Travel:** Less than 20% travel requirement Must possess a valid driver’s license and reliable transportation and the ability to be available at off property meetings and events with minimal notice. **Physical:** Up to 8+ hours sitting at a desk and computer work **Other:** Excellent written and oral communication skills. __________________________________________________ At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with **competitive pay, great benefits, and exciting perks** to support you on and off the job. Including: ✅ **Daily Pay** – Get paid when you need it ✅ **Exclusive Travel Discounts** – Save big at Marriott and Hilton properties ✅ **401k Plans** – Invest in your future ✅ **Comprehensive Medical Insurance** – Your health matters to us ✅ **Additional Property-Specific Perks** – Because every location has something special to offer But we don’t just offer jobs—we help you build **careers.** With **internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide,** you can grow your future the way you want. **Ready to take the next step? Join a team that values you and your future!** _____________________________________________ **_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._** **_Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._** **_Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales._** **_Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación._** **Notice of candidate Privacy Rights:** **https://atriumhospitality.com/privacy-policy/** Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: **Service** We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. **Perseverance** We will be better today than we were yesterday. **Inclusion** We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. **Respect** We treat others the way we would like to be treated. **Innovation** We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. **Teamwork** Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. **Come grow with us!**