Role Purpose

To support global Exhibitor Operations and Client Success in portal related activities including creation, quality assurance checks, and troubleshooting. Also, playing a key role as a strategic partner identifying and driving enhancements and solutions to business gaps.

Primary Responsibilities

Collaborate with Global Exhibitor Operations and Client Success Partner teams on daily, weekly and long-term strategic projects.

Respond to internal team questions, troubleshooting items and issues in a timely manner

Manage the exhibitor content experience within the exhibitor portals for our global conference portfolio

Review exhibitor content results across the portfolios to ensure attendee and exhibitor as well as internal team feedback is the primary priority for enhancements

Work with technical teams and exhibitor operations partners on improvements, troubleshooting and testing for within our various platforms (i.e Conference Navigator and Rainfocus platforms), as well as assist to track enhancements

Evaluate new trends and assist in managing processes within the business to ensure team is meeting expectations of our internal partners

Expectation to provide conference support and some travel to support in-person conferences in an operations capacity

Willingness to travel up to 15-20% per year supporting Gartner Conferences

Expected Results

Build and maintain excellent working relationships with internal partners

Engagement and effective communication with suppliers

Managing multiple projects while maintaining timely communications

Flawless client experience

Exceptional operational efficiency

Solution oriented focus on business unit requests

Key Contacts

Exhibitor Operations team

Client Success Partner team

Conference Information Technology team

Content team

Conference Business Solutions team

3rd party suppliers

Education

Bachelor’s degree required (event experience a plus)

Professional Experience

2-3 years of work experience

Customer service experience

Technical project management experience

Key Competencies/ Knowledge, Skills & Abilities

Strong understanding of technology and ability to work in different platforms

Ability to maintain detailed documentation of projects in a timely manner

Exceptional critical thinking and customer service skills

Excellent communication skills, both written and verbal that will provide the ability to communicate effectively with clients and internal colleagues at all levels

Effective at building relationships with internal and external clients

Excellent organizational skills and an ability to work well under pressure and meet deadlines

Effective collaboration with colleagues in different time zones

Ability to travel       

Ability to successfully work through challenges to resolution            

#LI-Hybrid

#ConferencesOperations

#LI-RB2

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 48,800 USD - 75,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:93901

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