Job Description To facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly. Responsibilities + Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the Conference. + Partners with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues. + Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups. + Conduct pre-planning meetings to include necessary departments when requested by client. + Entertain clients in a professional manner to establish closer working relationships. + Initiates the method of payment process and assist the credit manager in all accounting procedures. + Collects information to create master account estimates 90 days and 21 days prior to conference/event. + Creates Banquet Event Orders (BEO’s) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager. + Distributes BEO’s which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting. + Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting. + Recommends appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue. + Conducts pre-conference meetings with meeting planner and all appropriate department heads. + During conference, will ensure the meeting arrangements are to the meeting planner’s specifications. Ensures all on-site changes are managed efficiently. + Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise. + Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested. + Knowledge of computer systems to include Delphi, Microsoft Outlook, Microsoft Word, Excel, and Micros. + Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator. Qualifications + Previous Experience as a Conference Service Manager in a High Volume 4-Star Hotel + Delphi or Equivalent Training + Bachelor’s Degree in Related Specification (Preferred) + Certified Meeting Planner (Optional) Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Job LocationsUS-FL-Amelia Island Posted Date5 days ago(2/4/2025 4:44 PM) Requisition ID 2025-119258 # of Openings 1 Category (Portal Searching) Catering and Convention Services