TechFlow, Inc. is hiring an experienced Configuration Manager to support our Platform Services team. The ideal Configuration Manager will take lead in the setup, configuration, maintenance, and continuous improvement of the organization's CMMS software.

The Configuration Manager will collaborate with maintenance teams, IT, vendors, and other stakeholders to ensure the system delivers accurate, timely, and actionable data that supports maintenance management, equipment reliability, and asset performance goals. The Configuration Manager takes business requirements and translates them into workflows, reports, and configuration changes in the system to minimize the impact of changes through effective project and program planning.

Key Responsibilities

System Configuration and Setup

Configure the CMMS system to meet organizational needs, including setting up users, permissions, workflows, asset hierarchies, and preventive maintenance schedules. Define and manage equipment data, asset information, and location structure within the CMMS.

Data Management and Integrity

Ensure the accuracy, consistency, and completeness of asset, maintenance, and work order data within the system. Establish data standards and oversee data import, validation, and reporting processes.

Process Development and Improvement

Develop and document CMMS usage guidelines and best practices for maintenance teams. Continuously review maintenance workflows and processes to ensure optimal configuration and use of the CMMS. Identify opportunities for process improvements and system enhancements. Participate in development and implementation of advanced AI/ML data analytics to support predictive and prescriptive maintenance workflows in the platform.

User Training and Support

Provide training and ongoing support to maintenance personnel and other stakeholders on how to effectively use the CMMS. Serve as the primary point of contact for user issues, troubleshooting, and technical support related to CMMS functionality.