The Phia Group, LLC is a thriving, service-oriented company headquartered in Canton, Massachusetts. As consultants, we provide guidance to employers, health benefit plans, insurance carriers, brokers, claims processors, and third party administrators. This organization does everything from reviewing applicable laws to ensuring benefit plan compliance, to drafting benefit plan documents (policies). From aiding decision makers in assessing complicated scenarios to researching rules and regulations, our consultants are constantly challenged by this thrilling industry.

As a Configuration Specialist working with our Phia Document Management (“PDM”) program, you will manage the development of our online Plan Document drafting software, inspect / examine the materials within of our online plan document drafting software, and assist PGC team members with client assistance and the testing and/or updating of our online system.

At The Phia Group, whose mission is to provide high quality yet affordable healthcare to American employees and their dependents, you can look forward to not only exceptional benefits for yourself but also being immersed in a company that has been named one of USA Today’s top workplaces for 2024. We believe that this distinction, which stems from the fourth annual survey co-sponsored by Energage and USA Today, reflects our unwavering commitment to upholding an internal culture of inclusivity, enjoyment, and empathy for our valued employees.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintaining and/or keeping the client checklists and templates up to date per client requests and per compliance with healthcare regulations, with no defects and errors and per documented agreed to timelines. Ensuring clients have proper access to PDM resources, system access, templates, configurations and client contracted terms as required to meet client timelines and expectations (i.e. user access, template access, etc.) Maintaining and updating the configuration of the PDM templates / checklists, ensuring execution is met with minimal errors and zero client complaints. Provide all testing execution as required, including but not limited to: newly developed and/or updated online materials, testing of the developed product enhancements, client template changes, annual template updates, and additional testing as required. Ensuring that PDM Configuration SOPs are in place, followed and updated as necessary. Review all existing SOP’s, consolidate where needed, develop net new when there are gaps, ensure they are comprehensive. Updating PDM-related, client-facing materials (PDM User Manual, Member Resources Content, Benefits Grids/Amendments, etc.) efficiently and per the required agreed to timelines. Inspecting and examining PDM materials for accuracy and consistency between PDM materials and offline tangible materials Will work directly with other Phia Group Consulting members to ensure all compliance related issues are addressed with no defects and errors and within the defined timelines required. Serve as a liaison between PDM team and internal Phia IT Resources when Director, Plan Document Compliance is unavailable. Communicate and document required improvements in the applications, templates and processes every year and develop a list of enhancements and changes required for future improvements.

Experience and Qualifications

Bachelors Degree or equivalent combination of education and experience. Proficient organizational, time management and prioritization skills. Experience with legal research desired, but not required. Proven ability to have strong accuracy and attention to detail. Proficiency with Microsoft Office Word, Excel and Outlook applications. Ability to listen and communicate (written and verbal) with all levels of staff, vendors and clients. Ability to perform at high levels in a fast paced ever-changing work environment. Ability to anticipate work needs and follow through with minimum direction.

Working Conditions / Physical Demands

Sitting at workstation for prolong periods of time. Extensive computer work. Workstation may be exposed to overhead fluorescent lighting and air conditioning. Fast paced work environment. Operates office equipment including personal computer, copiers, and fax machines.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the company reserves the right to modify, add or remove duties and assign other duties as necessary.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.