Configuration Technician -- 1st Shift -- NAIC3 -- L3

 

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

 

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

 

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

Why should you join the Integration Technology Center team?

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost and complexity of IT deployments.

 

A Brief Overview
The Configuration Technician I role performs production level logical configurations and testing. This position follows detailed work instructions provided by Engineering team to accomplish tasks. This position also works cross-functionally with other teams within the Supply Chain organization. The Configuration Technician I role reports directly to the Production Supervisor.

Job Responsibilities

Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices. Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs Implement knowledge and strong understanding of how the operations of the department impact other diverse work units. Applies technical knowledge of product to ensure proper functionality and operation Assist in the optimization of work instructions and further documentation Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional Logical work to load OS (Operating system), loading license, and update firmware per customer requirements Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs) Use established tools to communicate task status on a continuous basis Capture QC records and perform QC checks to validate logical configuration requirements Complete physical audit of equipment and accessories Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture Provide input for the continual improvement of customer production solutions