Job Description

As a Confirmation Agent, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who will respond to our owners and future owners’ needs, with a focus on increased show rated and decreased disqualification rates. Utilizing excellent communication and critical thinking skills is a must.

 Schedule: Monday through Friday, 12:30pm – 9pm and occasional Saturdays based on business needs.

 

This is an in-office position

Responsibilities:

Place outbound calls to guests 21 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility. Receive inbound calls from guests wishing to confirm their reservation and verify eligibility. Reserve, cancel, and reschedule reservations as necessary. Problem solve and provide world-class customer service. Upsell vacation enhancements, such as accommodation upgrades, extra nights, attraction tickets, etc. when available.

Qualifications:

High school diploma or equivalent (GED) Strong written, verbal, and interpersonal communication skills Computer proficient Excellent customer service and listening skills Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once Must be able to work evenings, weekends, and holidays Sales, customer service, hospitality, and/or call center experience a plus