Pay Range

$23.50 - $45.70

Purpose:

The Connected Customer Manager position is responsible ensuring an exceptional experience for both our customers and associates. This includes maintaining inventory, front end operations, hiring, onboarding, and training for all store associates. This role will be an integral part of the store leadership team by also providing a key conduit between the associate and their journey with Floor and Decor.

Successful Connected Customer Managers Are:

Customer service championsEntrepreneurial spirited Possess excellent communication and listening skillsStrong leaders and mentorsConnected to the community

Minimum Eligibility Requirements:

Minimum of (3) years retail/customer service management experience including recruiting, hiring, and training associatesHigh school diploma and/or GEDMinimum of (3) years of computer experience in a work environment

Essential Job Functions:

Manage all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the storeDemonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)Responsible for front end recruiting, hiring, onboarding, training, and development of associatesDevelop weekly schedules to ensure optimized store coverageAssist the CEM/Store Manager in handling store level human resources or loss prevention issues Responsible for reviewing and monitoring profit and loss statements to identify areas of operational improvementEnsure compliance to scheduling, hiring, payroll and business planning processesDrive inventory management and accuracy throughout the storeProcess customer refunds and exchanges according to established guidelinesOversee signage updates and price changes for store SKU’sAssist customers with product selection and answer product related questionsPartner with management to determine which products need SKUs, price changes and need to be returnedResearch all inventory-related discrepancies and make appropriate adjustments in the inventory tracking systemReview shipping and receiving documents for accuracyAudit reports including inventory control, return of sale, and void reportsMonitor incoming and outgoing trucks logsAudit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations ManagerCreate and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing stationReturn products to the correct in store location after customer merchandise returnsClean and stock products according to Floor & Decor’s standardsPoint of contact for e-commerce team members to contact regarding inventory availability in the storeResponsible for supervising inventory movement within the storeAvailable to open and/or close store in an effective mannerManage associate development, engagement, performance and retention in support the Floor & Decor culture and business objectives

This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.

Benefits offered

Based on eligibility our associates may opt into benefits coverage. 401k option for associatesBonus opportunities at every level

Working Conditions (travel & environment)

While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.Potential car travel to other stores for support.Flexible hours to fit around your schedule and schedule of deliveriesOn the job trainingOpportunity for advancementOur people are our most important asset and we pride ourselves in teamworkDiverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.

Physical/Sensory Requirements

Ability to lift 25 pounds or more on a consistent basis.Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities at every level

Career advancement opportunities

Relocation opportunities across the country

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

A personal holiday and Volunteer Time Off program

Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.